Sydney Tobias
Laredo,TX
Summary
Customer Service Representative with 8 years of experience in delivering outstanding support and resolving customer inquiries efficiently. Expertise in communication and problem-solving has led to consistently improved customer satisfaction and loyalty. Proven track record of enhancing team performance through knowledge sharing and effective issue resolution strategies. Dedicated to maintaining positive relationships with both customers and colleagues.
Overview
9
9
years of professional experience
Work History
SME
Concentrix
Laredo, TX
05.2018 - Current
- Trained new team members and set daily agendas.
- Provide above-and-beyond customer service.
- Developed relationships with new staff members and assisted existing staff members in their career development.
- Managed schedules, coachings, and meetings for floor support team
- Oversaw team statistics and provided opportunities on how to improve
Customer Service Sales Representative
Journeys
Laredo, TX
01.2016 - 04.2018
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Handled returns and exchanges according to company policies.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Handled all store open and close tasks when supervisor was unavailable.
Education
High School Diploma -
United High School
Laredo, TX05-2018
Some College (No Degree) - Business Administration And Management
Texas A&M International University
Laredo, TXSkills
- Adaptability and flexibility
- Multitasking and organization
- Active listening
- Creative problem solving
- Problem-solving skills
Timeline
SME
Concentrix
05.2018 - Current
Customer Service Sales Representative
Journeys
01.2016 - 04.2018
High School Diploma -
United High School
Some College (No Degree) - Business Administration And Management
Texas A&M International University