SYDNEY TYSON
Hilliard
Summary
Business and operations professional with experience in quality, problem-solving, customer service, hospitality, and administrative support. Skilled in identifying and resolving issues, maintaining accuracy in fast-paced environments, following established procedures, and handling sensitive information with professionalism. Currently pursuing an Associate of Applied Science with a focus in Management Information Systems, with strong technical, analytical, organizational, and communication skills.
Overview
3
3
Certifications
6
6
years of professional experience
Work History
Quality Problem Solve Associate
Amazon Fulfillment Center
West Jefferson, OH
01.2021 - Current
- Performed quality checks and investigated operational issues to identify discrepancies and determine appropriate resolutions
- Applied established procedures and quality standards to maintain accuracy and consistency in a high-volume fulfillment environment
- Researched and resolved process-related issues while meeting productivity, quality, and operational expectations
- Documented issues and communicated findings to appropriate team members and leadership when additional support or escalation was required
- Used problem-solving skills to identify recurring issues and support improvements to workflow and operational processes
- Maintained strong attention to detail while managing multiple priorities in a fast-paced environment
- Collaborated with team members and leadership to resolve issues and maintain efficient daily operations
Front Desk Agent
DoubleTree by Hilton
Dublin, OH
08.2024 - 10.2025
- Delivered high-quality guest service while managing reservations, check-ins and check-outs, billing, and guest recovery
- Supported daily front desk operations by prioritizing workflow, assisting with shift coverage, and resolving escalated guest concerns
- Selected by management for increased supervisory responsibility based on performance, leadership, and reliability
- Trained and onboarded new front desk agents on property management systems, brand standards, and service recovery procedures
- Handled confidential guest information, incident reports, and financial transactions with accuracy and professionalism
- Supported daily operations in a high-volume hospitality environment while maintaining service and operational standards
Esthetician
Kenneth's Hair Salons and Day Spas Inc.
Hilliard, OH
05.2022 - 09.2023
- Provided comprehensive skin analysis and tailored treatment plans for diverse client needs.
- Executed advanced facial treatments, ensuring high standards of hygiene and client comfort.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Education
Associate of Applied Science - Management Information Systems
Columbus State Community College
Columbus, OH05-2027
Skills
- Quality Assurance & Problem Solving
- Data Accuracy & Documentation
- Administrative Support
- Attention to Detail
- Process Improvement
- Customer Service & Conflict Resolution
- Confidential Information Handling
- Microsoft Office (Excel, Word, Outlook, Teams)
- Data Entry
- ADP
- Time Management & Organization
- Cross-Functional Collaboration
Accomplishments
• Recognized for strong problem-solving, attention to detail, and reliability in a high-volume operations environment
• Selected for increased responsibility at DoubleTree based on performance, leadership, and ability to support daily operations
• Trained and supported new team members on processes, systems, and service standards
• Licensed Esthetician with professional salon experience providing personalized client services
Certification
Hospitality Leadership Training – Hotel & Customer Service Operations
Timeline
Front Desk Agent
DoubleTree by Hilton
08.2024 - 10.2025
Esthetician
Kenneth's Hair Salons and Day Spas Inc.
05.2022 - 09.2023
Quality Problem Solve Associate
Amazon Fulfillment Center
01.2021 - Current
Associate of Applied Science - Management Information Systems
Columbus State Community College