Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Sydney Walton

San Diego,CA

Summary

Strategic and technically proficient Partner Manager and Consultant with a strong track record in building, scaling, and optimizing partner ecosystems within the technology sector. Proven success leading go-to-market strategy, sales enablement, technical onboarding, and lifecycle management for high-impact partners. Adept at cross-functional leadership, solution consulting, and translating complex technical requirements into scalable, business-aligned solutions. Trusted consultant to key stakeholders with strong communication and execution skills.

Overview

7
7
years of professional experience

Work History

Partner Manager

Platform Science
01.2025 - Current
  • Inherited and currently manage a portfolio of 20+ strategic technology partners within a high-growth mobility SaaS ecosystem.
  • Leading nine partners through the full go-to-market lifecycle, from solution evaluation through to product launch and enablement.
  • Successfully launched three partner integrations, aligning technical, commercial, and operational readiness for cross-functional success.
  • Represented Platform Science at industry trade shows and partner-facing events to strengthen relationships and foster joint marketing opportunities.
  • Spearheaded collaboration across Product, Sales, Marketing, Engineering, and Compliance to align on billing strategy, technical integrations, and market positioning.
  • Delivered sales enablement sessions and informational briefings to internal stakeholders, equipping revenue teams with tools and messaging to drive partner growth.

Sr. Partner Solutions Specialist

Platform Science
03.2023 - 01.2025
  • Directed Tier 1 and 2 technical support operations for marketplace partners, overseeing case management, process development, and incident escalation protocols.
  • Designed scalable internal support models and partner-facing documentation to streamline resolution time and enhance customer satisfaction.
  • Acted as technical liaison during partner onboarding and hyper-care periods, offering consultative insights on configuration, compliance, and issue resolution.
  • Partnered with Release Management, Product Operations, and Business Development to drive integration efficiency and roadmap alignment.

Technical Support Specialist

Platform Science
11.2021 - 02.2023
  • Delivered real-time technical support to enterprise fleets and installation teams, ensuring reliable system performance and driver success.
  • Created internal training content and troubleshooting resources that significantly reduced ticket volume and improved first-call resolution rates.
  • Collaborated cross-functionally to identify recurring technical pain points and implement sustainable process improvements.

Support Technician

Spelman Technology Services
08.2018 - 03.2020
  • Maintained and upgraded institutional technology systems, resolving hardware, network, and software-related incidents.
  • Provided AV configuration, device deployment, and end-user support in fast-paced academic environments.

Education

Bachelor of Arts - English

Spelman College
Atlanta, GA
05.2020

Skills

  • Android mobile management and Debugging and development expertise
  • CRM &b Project management tools proficiency
  • Partner management processes
  • Workflow optimization
  • Partnership development
  • Market analysis
  • Competitive analysis
  • Key client relationships
  • Establishing effective relationships
  • Interpersonal communication
  • Excellent communication
  • Creative and critical thinking

Hobbies and Interests

Reading, traveling, yoga, gardening, music, painting, sustainability, piano

Timeline

Partner Manager

Platform Science
01.2025 - Current

Sr. Partner Solutions Specialist

Platform Science
03.2023 - 01.2025

Technical Support Specialist

Platform Science
11.2021 - 02.2023

Support Technician

Spelman Technology Services
08.2018 - 03.2020

Bachelor of Arts - English

Spelman College

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