Sydney White
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Medical Administrative Assistant
Methodist Richardson Medical Center
Richardson, TX
01.2023 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Maintained confidentiality of all patient information according to HIPAA regulations
- Created spreadsheets in Excel for tracking purposes
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
- Assisted with referrals and prepared medical records for patients
Medical Administrative Assistant
Precision Wellness
Plano, TX
07.2022 - 12.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Maintained confidentiality of all patient information according to HIPAA regulations
- Processed incoming mail such as invoices, payments and correspondence
- Cultivated impactful relationships with customers and drive business development by delivering product knowledge
Insurance Representative
Careington
Frisco, TX
09.2021 - 06.2022
- Evaluated customer account information to access current issues and determine potential solutions
- Delivered high level of service and support to each customer paving way for future business opportunities
- Cultivated impactful relationships with customers and drive business development by delivering product knowledge
- Upheld privacy and security requirements established by HIPAA
- Cross collaborated with other teams to resolve issues
Insurance Representative
Physicians Mutual
Omaha, NE
01.2020 - 08.2021
- Assisted policy owners with questions regarding new business, coverage, claim status and policy changes
- Problem solved complex customer issues and offered solutions
- Provided assistance, training and troubleshooting support to staff
- Gathered information researches/resolves inquiries and logs customer calls
Education
Bachelor of Arts in Management Information Systems -
University of Texas at Dallas
12.2024
Certification -
Google Project Management
Associates of Science in Liberal Arts -
Metropolitan Community College
Skills
- Relationship Building
- Problem-Solving
- Critical Thinking
- Decision-Making
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Customer Service
- Schedule Management
- Team Coordination
- Continuous Improvement
- Conflict Resolution
Timeline
Medical Administrative Assistant
Methodist Richardson Medical Center
01.2023 - Current
Medical Administrative Assistant
Precision Wellness
07.2022 - 12.2022
Insurance Representative
Careington
09.2021 - 06.2022
Insurance Representative
Physicians Mutual
01.2020 - 08.2021
Bachelor of Arts in Management Information Systems -
University of Texas at Dallas
Certification -
Google Project Management
Associates of Science in Liberal Arts -
Metropolitan Community College
Similar Profiles
Cassandra HearnCassandra Hearn
HS/Registered Nurse, Float Pool at Methodist Richardson Medical CenterHS/Registered Nurse, Float Pool at Methodist Richardson Medical Center
Sallie Barraza, RNSallie Barraza, RN
Labor and Delivery Registered Nurse at Methodist Richardson Medical CenterLabor and Delivery Registered Nurse at Methodist Richardson Medical Center
Christina WahlChristina Wahl
Emergency Room Registered Nurse at Methodist Richardson Medical CenterEmergency Room Registered Nurse at Methodist Richardson Medical Center
Jennifer BlockJennifer Block
Registered Nurse, Emergency Department at Methodist Richardson Medical CenterRegistered Nurse, Emergency Department at Methodist Richardson Medical Center
Christopher SellChristopher Sell
Medical Administrative Assistant at Mayo ClinicMedical Administrative Assistant at Mayo Clinic