Sydney Wiley
Davie,FL
Summary
Dedicated professional with demonstrated strengths in customer service and time management. Proficient in identifying issues and developing effective solutions in a team or individual setting. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Health Advisor
USHA
01.2024 - Current
- Provide personalized health advisory services, assessing individual needs and creating customized health plans to enhance overall client satisfaction
- Collaborate with a team of health advisors and support staff to streamline communication and optimize service delivery
- Analyze lead pools to develop and implement a structured follow-up system, enhancing client engagement and retention rates.
Operations Manager
Dental Excellence of Hollywood
08.2023 - 12.2023
- Developed and implemented customer retention program improving positive relationship building with clients
- Used effective insurance coding, resulting in more consistent and faster payout
- Recognized for exceptional attention to detail, resulting in a reduction in patient billing errors and improved revenue.
Imaging Assistant
Memorial Regional Hospital
05.2022 - 08.2023
- Prepared and transmitted images to radiologist and reported results to providers
- Promoted and verified proper recording and transmission of patient information
- Managed digital picture archive for radiology department and coordinated efficient transfers.
Education
BA of Health Science -
Florida Atlantic University
05.2023
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Organizational Skills
- Microsoft excel
Certification
- BLS Certification
- CPR Certification
Timeline
Health Advisor
USHA
01.2024 - Current
Operations Manager
Dental Excellence of Hollywood
08.2023 - 12.2023
Imaging Assistant
Memorial Regional Hospital
05.2022 - 08.2023
BA of Health Science -
Florida Atlantic University