Sydney Woolfolk
Eastpointe,MI
Summary
Compassionate and detail-oriented Licensed Practical Nurse with hands-on experience providing high-quality patient care in hospitals, long-term care facilities, outpatient clinics. Seeking to contribute my skills and dedication to this company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Henry Ford OptimEyes
Sterling Heights, MI
03.2022 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Assisted in the preparation of patients for examinations.
Pharmacy Clerk
Henry Ford Hospital
Detroit, MI
05.2019 - 06.2020
- Assisted with preparing insurance forms for reimbursement purposes.
- Organized and labeled medication containers for easy identification.
- Prepared reports summarizing daily transactions.
- Assisted pharmacists with the preparation of medications, including counting tablets and labeling bottles.
- Ensured compliance with federal and state pharmacy regulations and laws.
- Verified accuracy of medication labels before they were dispensed to customers.
Dietary Aide
Ascension
Warren, MI
12.2016 - 07.2019
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Observed special diets prescribed by physicians or nutritionists.
- Stocked supplies in dining areas as needed.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education
High School Diploma -
Hondros College of Nursing
Westerville, OH10-2024
Skills
- Patient Assessment: Proficient in conducting thorough patient evaluations and identifying changes in condition
- Medication Administration: Expertise in administering medications safely and accurately, adhering to protocols
- Communication: Strong ability to communicate effectively with patients, families, and healthcare team members
- EMR Systems: Experienced in using EPIC for accurate and timely documentation
- Team Collaboration: Ability to work efficiently in multidisciplinary teams, contributing to a positive work environment
Certification
- - Licensed Practical Nurse (LPN), State of Michigan
- Basic Life Support (BLS) Certification
Timeline
Customer Service Representative
Henry Ford OptimEyes
03.2022 - Current
Pharmacy Clerk
Henry Ford Hospital
05.2019 - 06.2020
Dietary Aide
Ascension
12.2016 - 07.2019
High School Diploma -
Hondros College of Nursing