Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sydney Worden

Sheridan,WY

Summary

Dynamic professional with a proven track record at Volunteers of America Northern Rockies, excelling in skill training and client care. Adept at program coordination and fostering strong interpersonal relationships, I effectively enhance client outcomes through targeted needs assessment and organized support, ensuring a seamless operational flow and high-quality service delivery.

Overview

2
2
years of professional experience

Work History

Skills Trainer

Volunteers of America Northern Rockies
Sheridan, WY
02.2025 - Current
  • Provides support, skill training, and one-on-one supervision to clients.
  • Participated as an integral member of a multidisciplinary treatment team.
  • Attended team meetings, community partner meetings, and case staffing, as assigned by the supervisor.
  • Assisted in preparing materials for the day treatment process, e.g., preparing copies, group rooms, and cleaning and organizing workspaces.
  • Cleaned program facilities/areas as needed, or assigned.
  • Provided a basic risk assessment and referrals to the program coordinator.
  • Coordinated daily facility operations, including required monitoring, walkthroughs, and room searches of the facility and clients according to program needs.
  • Maintained productivity expectations as determined by leadership.

Office Support Staff

Volunteers of America Northern Rockies
Sheridan, WY
12.2023 - 02.2025
  • Answered multi-line phone systems.
  • Organized and maintained filing systems for confidential documents.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Maintained front desk to provide positive first impression.
  • Processed client contact and insurance information changes.
  • Provided administrative support for all written correspondence.
  • Processed payments from patients.
  • Prepared and completed office reports and projects as assigned by the leadership.
  • Maintained confidentiality of sensitive information and documents.
  • Assisted in scheduling meetings and appointments.

Guest Service Representative

Baymont Inn & Suites
Sheridan, WY
01.2023 - 12.2023
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Handled customer complaints professionally and efficiently.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Ensured compliance with hotel policies and procedures.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.

Education

GED -

Northern Wyoming Community College District
Sheridan, WY
04-2019

Skills

  • Organizational skills
  • Adaptability
  • Data entry
  • Teamwork
  • Active listening
  • Team collaboration
  • Customer service
  • Problem-solving aptitude

References

References available upon request.

Timeline

Skills Trainer

Volunteers of America Northern Rockies
02.2025 - Current

Office Support Staff

Volunteers of America Northern Rockies
12.2023 - 02.2025

Guest Service Representative

Baymont Inn & Suites
01.2023 - 12.2023

GED -

Northern Wyoming Community College District

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Sydney Worden