Emma Larson
Sheridan,WY
Summary
Dynamic professional with a proven track record in customer relationship management at Real Deals. Skilled in visual merchandising and patient education, I excel in enhancing team performance and optimizing inventory control. Adept at fostering strong connections, I am committed to delivering exceptional service and improving patient care outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Real Deals
09.2022 - 08.2025
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted in inventory management, ensuring timely restocking of merchandise on sales floor.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Medical Assistant
Bighorn Urology
06.2020 - 07.2024
- Assisted in patient intake procedures, ensuring accurate medical history documentation.
- Managed appointment scheduling and follow-ups to optimize provider availability.
- Performed routine clinical tasks, including vital signs measurement and lab specimen collection.
- Educated patients on treatment plans and medication instructions for improved compliance.
- Maintained inventory of medical supplies, ensuring adequate stock levels for daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Student Observer
Bighorn Urology
01.2022 - 05.2022
- Conducted patient assessments to support urological evaluations and treatment plans.
- Collaborated with medical professionals to enhance patient care processes and workflows.
- Assisted in preparing examination rooms, ensuring compliance with sanitation protocols.
Student Observer
Eye Care of the Big Horns
08.2021 - 12.2021
- Documented patient interactions accurately in electronic health records for continuity of care.
- Observed surgical procedures, gaining insights into best practices and techniques used in urology.
- Participated in training sessions to improve knowledge of urological conditions and treatments.
Education
Bachelor of Science - Health And Human Performance Health Science Con.
Rocky Mountain College
Billings, MT05-2026
Associate of Science - Health Sciences
Sheridan College
Sheridan, WY05-2024
High School Diploma -
Sheridan High School
Sheridan, WY05-2022
Skills
- Customer relationship management
- Inventory management
- Sales training
- Visual merchandising
- Patient education
- Medical inventory control
- Electronic health records
- Team collaboration
- Communication skills
- Time management
- Customer service
- Patient assessment
Certification
CPR Certification
Timeline
Sales Associate
Real Deals
09.2022 - 08.2025
Student Observer
Bighorn Urology
01.2022 - 05.2022
Student Observer
Eye Care of the Big Horns
08.2021 - 12.2021
Medical Assistant
Bighorn Urology
06.2020 - 07.2024
Bachelor of Science - Health And Human Performance Health Science Con.
Rocky Mountain College
Associate of Science - Health Sciences
Sheridan College
High School Diploma -
Sheridan High School