Hi, I’m
Sydney Charlot
General Manager
Houston,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
- Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
- Certified Level 2 classical Pilates teacher who enjoys enriching people's lives through this practice. Also trained in aerial yoga!
- Avid reader and self-proclaimed beach bum.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
Lucky'sHouston, United States
Operations Manager
02.2018 - 02.2023
Job overview
- Work remotely with a team to accomplish
successful concerts, business meetings, and
sports events. Plan and execute company events
with attendance of over 5,000 people. - Develop and implement marketing strategies to
exceed sales goals and increased revenue 30%
year over year. - Manage inventory and supply chain operations to
achieve timely and accurate delivery of goods
and services. - Process weekly employee payouts, reconcile
vendor invoices, and monitor weekly sales to
write reports for senior leadership.
Remington HotelsStillwater, OK
General Manager
06.2015 - 11.2017
Job overview
- Implemented operational strategies and
effectively grew customer satisfaction to top 25%
of brand. - Created and executed initiatives that drove
employee development. Exceeded company
average of 85% on employee satisfaction
surveys. - Controlled expenses relative to revenue to
achieve 55% flow through on monthly and yearly
P&L. - Constantly refined strategies with sales team to
achieve consistent RevPAR Index increases year
over year
TMI HospitalityHouston, TX
General Manager
08.2012 - 06.2015
Job overview
- Forecasted weekly sales and labor goals for a
$3.2 million business. - Interviewed and hired all staff members. Devised
labor plans and scheduling for all departments
per week based on specific sales goals. - Drove year-over-year business growth while
leading operations, strategic vision, and
long-range planning. - Coached and counseled sales personnel,
assisted with individual selling efforts and helped
sales representatives exceed revenue goals. - Managed budget implementations, employee
reviews, training, schedules, and contract
negotiations.
Education
University of North TexasDenton, TX
Bachelor of Science from Hospitality Administration And Management
08.2008 - 08.2012
University Overview
- Minor in Spanish
Skills
Employee Development
Report analysis
Data Collection
Project management experience
Schedule Management
Travel arrangements coordination
Efficient multi-tasker
Recruitment
Coaching and mentoring
Employee scheduling
Staff training/development
Deadline-oriented
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Lucky's
02.2018 - 02.2023
General Manager
Remington Hotels
06.2015 - 11.2017
General Manager
TMI Hospitality
08.2012 - 06.2015
University of North Texas
Bachelor of Science from Hospitality Administration And Management
08.2008 - 08.2012