Sydni Flowers
KANSASCITY,MO
Summary
Customer-focused Guest Experience Supervisor known for productivity and efficiency in task completion. Possess specialized skills in customer service management, conflict resolution, and team leadership. Excel in communication, problem-solving, and adaptability to ensure exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Prep Cook
The Madison senior living
Kansas City, MO
11.2023 - 08.2026
- Prepared ingredients for daily meal service in a senior living community.
- Maintained kitchen cleanliness and adhered to food safety standards consistently.
- Assisted chefs in cooking and plating meals for residents and staff.
- Organized inventory of food supplies and restocked as needed regularly.
Guest Experience Supervisor
Village Shalom
Kansas, KS
11.2023 - 07.2026
- Supervised guest services team to enhance visitor satisfaction and comfort.
- Trained staff on hospitality standards and best practices for guest interactions.
- Resolved guest complaints promptly to maintain a welcoming environment.
- Monitored daily operations to identify areas for improvement in guest experience.
- Assisted in the training and development of new Guest Experience staff members.
- Inspected public areas regularly to ensure they are clean and properly maintained.
- Conducted daily team meetings to discuss progress on projects and upcoming tasks.
- Coordinated special events to create memorable experiences for residents and families.
Server /Cocktail Bartender
Fairways of Ironhorse
Kansas City, Ks
08.2020 - 08.2023
- Provided excellent customer service in fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Upsold menu items to increase overall customer satisfaction and engagement.
- Collaborated with kitchen staff to fulfill special dietary requests promptly.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Lead Server
Park meadow senior living
Kansas City, KS
08.2017 - 08.2020
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Supervised dining staff to ensure excellent service and resident satisfaction.
- Trained new servers on proper food handling and customer interaction techniques.
- Coordinated meal service schedules with kitchen staff for timely food delivery.
- Maintained cleanliness and organization of dining areas throughout service hours.
- Managed opening and closing duties to facilitate restaurant operations.
Education
Grandview High School
Kansas City, MOSkills
- Guest relations
- Event coordination
- Complaint resolution
- Complaint management
- Staff training
- Customer service
- Team leadership
- Time management
- Problem solving
- Effective communication
- Concierge services
Timeline
Prep Cook
The Madison senior living
11.2023 - 08.2026
Guest Experience Supervisor
Village Shalom
11.2023 - 07.2026
Server /Cocktail Bartender
Fairways of Ironhorse
08.2020 - 08.2023
Lead Server
Park meadow senior living
08.2017 - 08.2020
Grandview High School