Sydni Mason
Lithia Springs,Ga
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Planet Fitness
07.2022 - Current
- Provide operational support to General Manager through team development and analysis of key business metrics that drive profit
- Seek out opportunities to assist staff with areas of difficulty or concern
- Be accountable for team’s knowledge of critical information
- Marketing promotions, corporate initiatives, or new policy
- Ensure proper opening and closing of club
- Managed over 30 customer calls per day
- Taught team how to properly check facility and clean their assigned area to ensure highest level inspection
- Increased sales by 15%
Account Coordinator
Westrock
04.2021 - 03.2022
- Worked closely with sales representatives to make sure that customer orders were fulfilled
- Maintained relationships with external vendors and sales staff utilizing knowledge of products, logistics, production planning, and inventory management
- Supports the sales team by completing various projects including sales material creation and distribution
- Promptly acts on escalated issues identifies, investigates, and coordinates any billing corrections
Front Desk Associate
Fuel Fitness
02.2018 - 05.2020
- Ensured that prospects received engaging and informational tour of the facility
- Promptly answered calls and assisted customers with questions or concerns guaranteeing quality service and communication
- Handled all membership process duties including any payments, cancellations, address changes, or transfers in the company system
Customer Service Representative (Internship)
Westrock
05.2017 - 08.2017
- Handle inbound calls in the Customer Care phone queue and follow up on requests to ensure prompt resolution and customer satisfaction
- Updated clients on scheduled deliveries for their product
- Achieved monthly key performance metrics, call productivity standards, call quality performance, defined sales call flow structure, and adherence to provided schedule
Education
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL05.2020
Skills
- Great with communication and customer service Excellent team player as well as an organized leader
- Dedicated to meeting and exceeding expectations
- Technical Skills:
- Microsoft Office (Word, Excel, Outlook, PowerPoint) Viero & Salesforce Kronos Datatrak
Timeline
Assistant Manager
Planet Fitness
07.2022 - Current
Account Coordinator
Westrock
04.2021 - 03.2022
Front Desk Associate
Fuel Fitness
02.2018 - 05.2020
Customer Service Representative (Internship)
Westrock
05.2017 - 08.2017
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
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