Summary
Overview
Work History
Education
Skills
Accomplishments
Basketball, Volleyball and Track Athlete
Timeline
Generic

Sydni Miller

Columbia,MO

Summary

Internet-savvy journalist with in-depth knowledge and understanding of Facebook, Twitter, Instagram, TikTok and YouTube with proven commitment to producing results. Increases brand perception through building and maintaining best-in-class influencer strategies and programming. Connects with consumers worldwide to drive positive brand perception and lead purchases.

Overview

9
9
years of professional experience

Work History

Social Media Influencer

Instagram
Columbia, Missouri
01.2015 - Current
  • Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
  • Created, curated and managed published content for feed and stories across social media channels.
  • Captured daily events in and around [Location] using compelling eye-catching imagery and video content.
  • Established credibility on social media and persuaded others by virtue of authenticity and reach.
  • Monitored and built social media following by maintaining solid online presence via community engagement.
  • Built relationships with other brand ambassadors and influencers to assist in social media strategy.
  • Produced relevant product content to reach target customers.
  • Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
  • Gathered insights from interaction with current and prospective consumers to enhance content.
  • Engaged with consumers using education, passion and authenticity.
  • Followed and reviewed competitor social media channels, content and strategy to relay insights.
  • Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
  • Formulated high-quality written storytelling and visual content for social media campaigns.
  • Collaborated with demonstration team to engage large crowds.
  • Learned products inside and out to give best possible demonstrations and answer consumer questions.
  • Communicated product value, quality and style to educate and entice potential customers.

Internship Student

United Country Real Estate
Kansas City, Missouri
06.2021 - 08.2021
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered incoming telephone calls, took down messages and provided information.
  • Sorted and organized files, spreadsheets and reports.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
  • Collaborated in professional team to solve workflow issues.
  • Reviewed related literature and conducted investigations to support research efforts.
  • Developed social media strategy templates for Twitter, Instagram and Facebook.
  • Contributed to content creation for company website.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.

Restaurant Waitress

Shiloh's Restaurant
Columbia, Missouri
03.2021 - 06.2021
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Completed credit payments via card processing systems.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Snow Cone Maker

Snow Biz
West Plains, Missouri
04.2020 - 08.2020
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Provided details on seasonal flavor availability, snow cone source, allergens and specials.
  • Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
  • Offered samples of new snow cone flavors to customers.
  • Processed sales transactions for cash, debit and credit purchases.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Explained snow cone flavors, toppings, sundaes and other frozen concoctions to customers.
  • Cleaned and maintained snow cone dispensing equipment.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Observed health code regulations and internal policies for cleaning and sanitizing.

Receptionist

Kalista Spa And Beauty
West Plains, Missouri
10.2019 - 05.2020
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Corresponded with clients through email, telephone or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.

Lifeguard

West Plains Country Club
West Plains, Missouri
04.2016 - 08.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
  • Monitored safety of guests in and around swimming pool.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Used CPR skills to assist rescued individuals until arrival of emergency services.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Checked pool and surrounding areas for hazardous conditions.
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
  • Attentively monitored swimmers to identify distress.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Inspected pool during shift and skimmed toys and trash that could clog pool pump.
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.

Education

Bachelor of Journalism - Broadcast Journalism

University of Missouri - Columbia
Columbia, MO
05.2023

High School Diploma -

West Plains Sr. High School
West Plains, MO
05.2019

Skills

  • Employee Development
  • Team Building
  • Community Outreach
  • Creative Thinking
  • Team Collaboration
  • Customer/Client relations
  • Shorthand writing
  • Professional demeanor

Accomplishments

I played basketball, volleyball and track through middle school to high school. I was various awards over the years. I played varsity basketball as a freshman and ran track with the seniors as a freshman.

Basketball, Volleyball and Track Athlete

I played basketball, volleyball and ran track through middle school and high school. I was various awards from each sport, and played varsity basketball as a freshman.

Timeline

Internship Student

United Country Real Estate
06.2021 - 08.2021

Restaurant Waitress

Shiloh's Restaurant
03.2021 - 06.2021

Snow Cone Maker

Snow Biz
04.2020 - 08.2020

Receptionist

Kalista Spa And Beauty
10.2019 - 05.2020

Lifeguard

West Plains Country Club
04.2016 - 08.2016

Social Media Influencer

Instagram
01.2015 - Current

Bachelor of Journalism - Broadcast Journalism

University of Missouri - Columbia

High School Diploma -

West Plains Sr. High School

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Sydni Miller