Sydnie Blevins
Freeport,Illinois
Summary
Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
2
2
years of professional experience
Work History
Shift Manager
Wendy's Restaurant
08.2022 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors
- Monitored store operations to ensure compliance with company policies and procedures
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques
- Assisted in resolving escalated customer service issues in a timely manner
- Provided coaching and guidance to team members when necessary to improve performance
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines
- Resolved conflicts between staff members in a professional manner
- Enforced safety standards throughout the store including proper use of equipment
- Inspected work areas regularly for cleanliness and organization standards
- Managed daily cash intake by counting out registers and tabulating profits
- Helped employees accomplish tasks during peak periods
- Upheld company standards and compliance requirements for operations
- Reported employee behavioral issues, losses and customer complaints to upper-level management
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed
- Greeted customers and took their orders in a friendly and efficient manner
- Operated cash register to process customer payments accurately and efficiently
- Prepared food items such as hamburgers, fries, sandwiches, salads according to restaurant standards
- Ensured that all food products were prepared fresh daily and stored properly
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors
- Restocked supplies such as napkins, condiments for the convenience of customers
- Replenished beverages throughout shift ensuring availability at all times
- Provided quality customer service by adhering to company policies and procedures
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
Education
High School Diploma -
Freeport High School
Freeport, Illinois05.2023
Skills
- Strategic Thinking
- Staff Training
- Customer Relations
- Leader
- Problem Resolution
- Critical Thinking
Timeline
Shift Manager
Wendy's Restaurant
08.2022 - Current
High School Diploma -
Freeport High School
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