Sydnie Davis
Fonda,IA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
ER Technician
Stewart Memorial Community Hospital
Lake City, IA
10.2024 - Current
- Assist nurse with triaging patients to prioritize care based on acuity or severity of medical condition(s).
- Obtain and monitor vital signs.
- Document patient information in electronic health records.
- Collects basic samples, label specimens accurately, and transports to the laboratory for testing.
- Manages inventory of supplies within the ER unit, assuring proper stocking levels for daily operations.
- Execute basic medical procedures; including wound care, splinting, bracing, blood glucose monitoring, CPR, and administration of oxygen therapy. (Under nursing supervision.)
- Collaborates with nursing staff to ensure smooth and efficient patient care throughout the emergency department.
- Participates in training sessions for new hires to support team development and knowledge sharing.
- Follows all hospital policies & procedures that comply with local, state, federal agencies, and accrediting body guidelines.
Environmental Services Housekeeper
Trinity Regional Medical Center
Fort Dodge, IA
02.2017 - 10.2018
- Achieved high standards of cleanliness and safety for patient and staff areas.
- Enhanced patient satisfaction through outstanding customer service.
- Streamlined patient navigation processes to improve care delivery.
- Fostered teamwork to accomplish all shift objectives efficiently.
Store Team Member
Casey's
Sumner, IA
10.2015 - 03.2016
- Assisted customers with product inquiries and transactions, ensuring positive shopping experiences.
- Maintained cleanliness and organization of store displays; enhancing visual appeal for customers.
- Operated cash register efficiently, processing sales accurately, and managing cash flow.
- Collaborated with team members to restock inventory promptly to prevent or minimize stock shortages.
- Organized and recovered shelves, put away returns, and cleaned messes to maintain high standards throughout sales floor.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Cashier
Walmart
Waverly, IA
08.2013 - 09.2015
- Provided exceptional customer service to enhance shopping experience.
- Managed cash register operations and balanced cash drawers accurately.
- Assisted customers with product inquiries and returns, resolving issues promptly.
- Coordinated with management to address operational challenges and improve efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Science - Allied Health
Iowa Central Community College
Fort Dodge, IA05-2018
High School Diploma -
Tripoli Community Schools
Tripoli, IA05-2015
Skills
- Patient transport
- Cardiopulmonary resuscitation
- Geriatric care
- Staff training
- Customer service & relations
- Call center experience
- Conflict & complaint resolution
- De-escalation techniques
- Scheduling
- Appointment scheduling
- Documentation & Data entry
- Stock management
- Warranty service
- Critical thinking
- Active listening
Timeline
ER Technician
Stewart Memorial Community Hospital
10.2024 - Current
Environmental Services Housekeeper
Trinity Regional Medical Center
02.2017 - 10.2018
Store Team Member
Casey's
10.2015 - 03.2016
Cashier
Walmart
08.2013 - 09.2015
Associate of Science - Allied Health
Iowa Central Community College
High School Diploma -
Tripoli Community Schools