Sydnie Santana
Fresno,CA
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level barista position. Successful at managing multiple priorities with a positive attitude and Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Cashier Assistant
Costco
09.2023 - Current
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Worked with floor team and managers to meet wide range of customer needs.
Contact Service Representative
Internal Revenue Service, IRS
07.2020 - 09.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Develops, analyzes, and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to circumstances of each individual or fulfill regulatory requirements.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Account management
Barista
Starbucks
06.2013 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Production of high quality hand crafted beverages
- Greet, prepare, service, and take guests order for beverages and food in a friendly, courteous, professional and timely manner to ensure total guest satisfaction
Education
Fresno City College
Fresno, CAHigh School Diploma -
Fresno Adult School
Fresno, CA06.2014
Skills
- Process Payments/ Cash handling
- Beverage / Food Preparation
- Surface Work
- Hospitality and Accommodations
- Attention to detail and ability to manage multiple tasks at any given time
- Excellent Customer service
- Communication
- Time management
- Problem solving
- Capacity to work well under pressure and as part of a team
- Excellent comprehension and retention
Timeline
Cashier Assistant
Costco
09.2023 - Current
Contact Service Representative
Internal Revenue Service, IRS
07.2020 - 09.2023
Barista
Starbucks
06.2013 - 07.2020
Fresno City College
High School Diploma -
Fresno Adult School
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