Sydonie Shakes
Jamaica,Kingston
Summary
Dynamic and dedicated professional with extensive experience in customer service and housekeeping. Proven ability to enhance guest satisfaction through meticulous cleaning and effective conflict resolution. Skilled in maintaining high standards of hygiene and cleanliness while managing multiple tasks efficiently. Committed to delivering exceptional service and fostering positive guest relations.
Overview
12
12
years of professional experience
Work History
Housekeeping Room Attendant
Spanish Court
03.2020 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Customer Service Representative
Star Tek INC
11.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Prep Cook
Sea Horse Hotel
04.2013 - 05.2017
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Holy Trinity High School
Kingston, JASkills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
Timeline
Housekeeping Room Attendant
Spanish Court
03.2020 - Current
Customer Service Representative
Star Tek INC
11.2017 - 05.2019
Prep Cook
Sea Horse Hotel
04.2013 - 05.2017
Holy Trinity High School
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