Syed Abul Kalam
Doha
Summary
Dedicated aviation professional with 9+ years of expertise in airport operations, guest services, and HR support within Qatar's aviation sector. Skilled in VIP handling, onboarding, documentation, and safety compliance, with proven success in high-pressure events such as FIFA World Cup 2022. Recognized for ensuring seamless passenger journeys, supporting operational efficiency, and delivering exceptional service standards in international aviation environments.
Overview
11
11
years of professional experience
Work History
Human Resources & Employee Services Assistant
Qatar Aviation Services
04.2019 - Current
- Managed the onboarding process for over 200 employees each year, guarantee complete compliance with residency documentation, bank account setup and airport-access pass. This process encompasses employees across all levels, from entry-level to senior positions.
- Oversee the excellence award process which includes receiving nominations preparing then for review, creating certificates and drafting a memo to payroll for the winners.
- Supervise the appreciation process utilising the appreciation tool, through which we obtain approved appreciation, print the letters, and dispatch them to relevant departments.
- Provided assistance in emergency medical situations ans supported employees nad their dependents during critical circumstances, while also managing employee wellness and maintaining precise records of hospitalizations.
- Coordinating yearly employee engagement initiatives that encompass calendar events, an excellence award ceremony and employee wellness activities. Additionally, managing the essential procurement needs for different events.
- Welfare assessment are conducted on facilities such as cooling shelters and break rooms throughout the airport, ensuring that employees are in hygienic environments and are receiving adequate hydration and cooling.
Driver Messenger – Human Resources
Qatar Aviation Services
12.2015 - 01.2019
- Delivered official HR and corporate documents to government authorities.
- Assisted with onboarding activities, payroll setup, and issuance of ID cards.
- Supported HR team in document management and daily operational duties.
Sales Executive
Al Mona International Trading Co.
06.2015 - 09.2015
- Increased revenue through telesales and acquisition of walk-in clients.
- Built and maintained customer relationships, securing repeat business.
Sales Executive
German Cellular Company
12.2014 - 05.2015
- Expanded retail customer base by implementing multi-channel sales strategies.
- Delivered high-quality customer service while consistently achieving sales targets.
Education
High School Diploma - undefined
Bangalore Higher Secondary School
Bangalore01.2007
Skills
- Microsoft Office proficiency
- Collaboration and teamwork
- Problem-solving skills
- Office administration
- Effective communication
- Employee welfare initiatives
- Employee engagement strategies
- Event planning and management
- Meeting coordination
Languages
English
Hindi
Urdu
Kannada
Additional Information
Medical and Work Flexibility: Medically fit for high-activity, outdoor, and airport-accessed environments. Flexible to work shifts, weekends, and holidays.
Timeline
Human Resources & Employee Services Assistant
Qatar Aviation Services
04.2019 - Current
Driver Messenger – Human Resources
Qatar Aviation Services
12.2015 - 01.2019
Sales Executive
Al Mona International Trading Co.
06.2015 - 09.2015
Sales Executive
German Cellular Company
12.2014 - 05.2015
High School Diploma - undefined
Bangalore Higher Secondary School
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