Syed Akram
Morton Grove,IL
Summary
Network Engineer with 4+ years of experience in enterprise network support, LAN.WAN, Cisco routing and switching, TCP/IP, VLANs, DHCP, DNS, VPN, firewalls, and Layer 1-3 troubleshooting. Experienced in incident management and network security, and ServiceNow/ITIL environments, with a proven track record of maintaining 99+ uptime, meeting 95%+ SLA targets, and reducing MTTR.
Overview
1
1
Language
3
3
years of professional experience
Work History
Network Engineer
Cognizant Technologies Solutions
10.2022 - 07.2023
- Configured LAN/WAN devices, supporting routing, switching, and VPN connectivity
- Maintained Cisco network infrastructure, ensuring stable enterprise connectivity
- Troubleshot network incidents using packet captures, logs, and monitoring alerts
- Implemented firewall rule changes aligned with security and access requirements
- Provided Tier-2 network support for Woolworths Australia's nationwide POS and retail IT infrastructure, maintaining 99+ network availability across a geographically distributed WAN environment.
- Troubleshot Layer 1-3 network incidents involving VLANs, STP, DHCP, DNS, IP addressing, default gateways, subnetting, and connectivity issues while maintaining 95+ SLA compliance.
- Diagnosed subnet misconfigurations, IP conflicts, VLAN issues, and gateway failures affecting POS terminals across multiple broadcast domains, reducing MTTR by 20%.
- Performed network troubleshooting using TCP/IP, ping, traceroute, ARP, DNS/DHCP diagnostics, and Cisco networking concepts.
- Managed incident, problem, and change requests in ServiceNow following ITIL processes and escalated complex routing, firewall, and application-layer issues to Tier-3 engineering teams.
Network Support Engineer
Wipro Technology
09.2021 - 09.2022
- Assisted with network device maintenance, updates, and basic fault isolation.
- Resolved 200+ Weekly network and technical support tickets involving LAN/WAN connectivity, TCP/IP, DNS, DHCP, NAT/PAT, SSL VPN, RDP, firewalls, and authentication.
- Configured and troubleshot Cisco managed switches, including VLAN assignments, trunk/access ports, IP addressing, default gateways, and routing connectivity using Cisco IOS CLI.
- Troubleshot network connectivity across OSI Layers 1-7, isolating issues between endpoints, switches, routers, firewalls, VPN infrastructure, and applications.
- Maintained IPAM records, network documentation, troubleshooting procedures, and Tier-3 escalations report.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
Network Support Engineer
Q-Connect Solutions Limited
07.2020 - 07.2021
- Troubleshot LAN, WAN, and VPN issues for end users.
- Configured routers, switches, and access points under senior guidance.
- Monitored network performance and responded to connectivity alerts.
- Logged incidents accurately and tracked resolution through the ticketing system.
- Provided Tier -1 helpdesk and field network support across desktop, wireless, LAN, and TCP/IP environments for 100+ end users.
- Troubleshot Wi-Fi connectivity, WPA2/802.1X authentication, SSID roaming, VPN onboarding, NIC, DHCP, and DNS issues.
- Performed Cisco switch troubleshooting, including interface status, speed/duplex configuration, MAC address table verification, VLAN connectivity, and port-level diagnostics.
- Maintained strong relationships with key vendors to obtain necessary equipment and services at competitive prices.
- Contributed to disaster recovery planning efforts by designing resilient systems capable of maintaining operations during unexpected outages.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
Education
Master of Science - Master Of Science in Business Analytics
Trine University
Detroit12-2025
Master of Science - Bachelor of Commerce
Sardar Patel Degree College
Hyderabad, Telangana09-2022
Skills
- Network Troubleshooting Abilities
- Network configuration
- Cisco switching expertise
- Cisco switches
- Network protocols
- Routing Protocols: BGP, OSPF, EIGRP
- Routing protocol expertise
- IP Address Management
- Subnetting Strategies
- Network security systems
- Intrusion Detection
- Network device monitoring
- Wide area network optimisation
- Network Automation
- Hybrid Cloud Solutions
- Network Segmentation
- SDN Technologies
Languages
English
Full Professional
Timeline
Network Engineer
Cognizant Technologies Solutions
10.2022 - 07.2023
Network Support Engineer
Wipro Technology
09.2021 - 09.2022
Network Support Engineer
Q-Connect Solutions Limited
07.2020 - 07.2021
Master of Science - Master Of Science in Business Analytics
Trine University
Master of Science - Bachelor of Commerce
Sardar Patel Degree College