Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
Work History
Team Lead, Customer Service
The Giant Company
Morrisville, PA
2022.04 - Current
Maintained accurate records of employee attendance and task completion times.
Identified opportunities for process improvements, implementing changes when required.
Monitored team performance against targets, taking corrective action where necessary.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Amazon FBA Seller
Amazon
Robinsonville, NJ
2018.09 - Current
Responded promptly to customer inquiries through email or phone calls.
Analyzed sales data to determine areas of improvement for future campaigns.
Developed pricing strategies to ensure competitive positioning within the marketplace.
Collaborated with other departments such as Accounting and Customer Service when needed.
Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
Implemented promotional activities such as coupons and discounts to increase sales volume.
Intern, Data Entry Operator
TC Millwork Inc.
Bensalem, PA
2019.06 - 2022.04
Analyzed financial statements to identify areas of improvement in business operations.
Organized information from multiple sources into accessible formats for easy retrieval.
Gathered data for market research projects and analyzed findings to make recommendations.
Compiled weekly reports on customer feedback and satisfaction ratings.
Education
Bachelor of Science - Information Technology And Networking
Claims/Customer Service Representative Team Lead at healthcare silvercrest villagesClaims/Customer Service Representative Team Lead at healthcare silvercrest villages
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange