Jarricka Evans
Memphis,TN
Summary
Results-driven healthcare professional with experience leading medical records operations, supporting patients and providers, and managing customer service teams in a healthcare environment. Strong background in HIPAA compliance, records management, care coordination, quality assurance, and community service. Recognized for excellent communication, problem-solving, leadership, and commitment to delivering high-quality service to diverse populations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative / ACAT Team Lead
Solventum
Remote
08.2021 - Current
- Lead a team responsible for processing and managing medical record requests while ensuring compliance with healthcare privacy regulations and organizational standards.
- Provide coaching, training, and performance support to team members to maintain productivity and quality standards.
- Review medical records for accuracy, completeness, and timely delivery to patients, providers, attorneys, and healthcare organizations.
- Serve as a primary point of contact for escalated customer service concerns and complex record requests.
- Collaborate with healthcare providers, hospitals, clinics, and internal departments to ensure efficient records management and customer satisfaction.
- Monitor workflow performance and implement process improvements to enhance operational efficiency.
- Maintain confidentiality of Protected Health Information (PHI) and ensure HIPAA compliance.
- Generate reports, track performance metrics, and support quality assurance initiatives.
- Demonstrate leadership, problem-solving, conflict resolution, and customer service expertise in a fast-paced healthcare environment.
Cashier / Sales Associate
Walmart
05.2014 - 08.2021
- Delivered exceptional customer service in a high-volume retail environment.
- Assisted customers with purchases, transactions, and issue resolution.
- Maintained accurate financial records and cash-handling procedures.
- Managed customer concerns professionally while ensuring a positive shopping experience.
- Recognized as Employee of the Month for outstanding customer service and performance.
Sales Associate
Follett
Memphis
01.2017 - 01.2019
- Assisted customers with merchandise selection and purchase transactions.
- Operated cash registers and managed daily cash-handling responsibilities.
- Provided professional customer support and maintained store organization.
- Responded to customer inquiries and supported daily retail operations.
Education
Bachelor of Social Work - Social Work
University of Memphis
Memphis, TN05-2019
Skills
- Medical Records Management
- HIPAA Compliance
- Protected Health Information (PHI) Management
- Healthcare Customer Service
- Team Leadership & Staff Development
- Quality Assurance
- Records Release Processing
- Patient Advocacy
- Care Coordination
- Case Management Support
- Documentation Review
- Regulatory Compliance
- Training & Development
- Conflict Resolution
- Problem Solving
- Community Resource Coordination
- Communication & Active Listening
Timeline
Customer Service Representative / ACAT Team Lead
Solventum
08.2021 - Current
Sales Associate
Follett
01.2017 - 01.2019
Cashier / Sales Associate
Walmart
05.2014 - 08.2021
Bachelor of Social Work - Social Work
University of Memphis