Ruthie McCoy
Kenova,WV
Summary
Adept Customer Service Representative with a robust background in patient care and medical billing, honed at Lincare. Excelled in training and mentoring new hires, ensuring seamless team integration. Skilled in medical terminology and communication, I bring a goal-oriented approach to enhance patient satisfaction and operational efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Customer Service Representative Team Lead
Lincare
Lexington, KY (remote)
01.2018 - Current
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Cmn Coordinator, Customer Service Representative
Allmed
Huntington, WV
03.2015 - 07.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- medical necessity requirements for new or pending service lines in the facility
Customer Service, Front End Supervisor, Accounting
Kroger
Proctorville, OH
06.2008 - 01.2015
- Supervised daily operations to maintain smooth front-end functionality and customer satisfaction.
- Trained and mentored team members to improve efficiency and enhance service quality.
- Ensured accurate cash handling by auditing registers and addressing discrepancies promptly.
- Resolved customer complaints effectively, ensuring positive experiences and repeat business.
Education
Putnam Career And Technical Center
Eleanor, WVSkills
- Patience, Communication, Time Management , Team work
- Goal Oriented
- Medical Terminology
- Patient Care
- Medical Billing
- Medical Office Experience
- Hippa
- Medical Records
Timeline
Customer Service Representative Team Lead
Lincare
01.2018 - Current
Cmn Coordinator, Customer Service Representative
Allmed
03.2015 - 07.2017
Customer Service, Front End Supervisor, Accounting
Kroger
06.2008 - 01.2015
Putnam Career And Technical Center