RICARDO LIMON
H-E-B
Del Rio
4
years of professional experience
Over 14 years of working/playing with others to achieve a goal. Very energetic and gets along well with other people. Always do what I am told and more. I work to the best of my abilities, and do not slouch around.
Developed leadership and team-building skills in dynamic environments, managing diverse teams and resolving complex issues effectively. Excels in communication and conflict resolution. Seeking to transition into new field where these transferable skills can be applied to achieve impactful outcomes.
Work History
Customer Service Representative Team Lead
2 Years- Led team in delivering exceptional customer service and resolving inquiries efficiently.
- Trained new representatives on company policies and customer interaction protocols.
- Implemented process improvements to enhance service delivery and reduce wait times.
- Monitored team performance, providing feedback to ensure adherence to quality standards.
- Handled escalated customer concerns, fostering positive resolutions and retention efforts.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Warehouse Worker
3 Months- Lifted materials weighing up to [300] pounds in the warehouse.
- Kept warehouse stations and equipment in good working order in accordance with OSHA requirements.
- Carefully organized boxes and balanced weight on product pallets for optimal storage and shipment.
- Stood, sat, bent, and walked for long periods of time while manually transporting warehouse materials weighing up to [300] pounds and maintaining stamina.
- Stacked boxes, pallets, and other materials to increase productivity and safety.
- Produced parts and assemblies in a timely and efficient manner while maintaining tight tolerances.
- Moved inventory to and from target locations using forklifts and other transportation vehicles.
- Labeled and accurately moved customer orders to meet shipment deadlines and minimize errors.
- (Distribution Center)
Warehouse Worker
3 Months- Lifted materials weighing up to [50] pounds in the warehouse.
- Kept warehouse stations and equipment in good working order in accordance with OSHA requirements.
- Stood, sat, bent, and walked for long periods of time while manually transporting warehouse materials weighing up to [Number] pounds and maintaining stamina.
- Was in charge of loading Feed and ranch items onto trucks in a timely and careful manner in accordance with delivery plans.
- Stacked boxes, pallets, and other materials to increase productivity and safety.
- Moved inventory to and from target locations using forklifts and other transportation vehicles.
- Lifted materials weighing up to [50] pounds on a regular basis.
- Maintained and repaired facilities, equipment, and tools to ensure operational readiness, safety, and cleanliness.
- Kept the warehouse clean and organized to maximize team efficiency and productivity.
Education
High School
Bachelor of Security Studies - Border And Homeland Security
Skills
Loading and unloading
Work well under pressure
Thrive in working with others
Able to get tasks done in a fast and timely manner
Skill development
Issue resolution
Continuous improvement
Teamwork
Teamwork and collaboration
Attention to detail
Time management
Fast learner
Team management
Timeline
Customer Service Representative Team Lead
H-E-B
08.2024 - CurrentRead More
Warehouse Worker
Ashley Furniture Warehouse
05.2023 - 08.2023Read More
Warehouse Worker
Del Rio Feed & Supply
05.2022 - 08.2022Read More
Del Rio High School
High School
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Angelo State University
Bachelor of Security Studies from Border And Homeland Security
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