Syed Haseeb
Brooklyn,NY
Summary
Dynamic professional with extensive experience in cash handling, customer service, and transaction processing within fast-paced retail and pharmacy environments. Proven ability to leverage strong communication skills and meticulous attention to detail to enhance customer satisfaction and streamline operations. Demonstrated expertise in insurance and medical billing contributes to efficient service delivery and accurate financial transactions. Committed to fostering positive customer experiences while maintaining high standards of accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Fair Care Pharmacy Inc.
Brooklyn, NY
03.2019 - 08.2025
- Assisted in processing prescriptions accurately and efficiently. Supported pharmacy operations by filling medication orders. Collaborated with healthcare professionals to ensure patient needs are met.
- Oversaw daily processing of 150 insurance claims to enhance billing efficiency. Managed insurance verification and prior authorization processes to optimize patient service delivery.
- Addressed and resolved complex insurance rejections to ensure timely claims processing.
- Utilized Prime RX software to efficiently organize and update patient profiles, ensuring accurate and timely information access.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Assisted in managing inventory control processes to maintain stock levels. Supported cash control measures to ensure accurate financial transactions. Aided in executing store opening and closing procedures to facilitate daily operations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers
- Improved customer satisfaction through staff training in customer service and product knowledge
- Managed inventory systems and organized backroom operations to enhance ordering efficiency and stock rotation.
- Assisted in recruiting, hiring and training of team members
- Addressed challenging customer interactions to support team members and ensure high-quality customer service delivery.
Money Transfer Agent
MoneyGram
Brooklyn, NY
03.2019 - 08.2025
- Managed high-volume MoneyGram money orders financial transactions with 100% accuracy over 6 years, ensuring compliance with state federal regulations
- Managed utility bill payment processing and addressed service-related concerns to improve customer experience.
- Guided new staff through operational procedures and customer interaction protocols.
- Facilitated accurate transaction completion for customers, ensuring high service quality.
- Maintained precise transaction records to support seamless audit processes and facilitate thorough reviews.
- Monitored transactions to identify fraudulent activities and communicated findings to management, safeguarding client assets.
Sales Associate
Walmart
Streamwood, IL
10.2018 - 01.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
GED -
Kingsborough Community College
Brooklyn, NYGovernment National College
KarachiSkills
- Customer service
- Problem-solving
- Customer relations
- Efficient multitasking
- Effective communication abilities
- Team management
- Inventory management
- Cash flow management
- Inventory control in retail
- Point of sale system
- Insurance billing
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Money Transfer Agent
MoneyGram
03.2019 - 08.2025
Store Manager
Fair Care Pharmacy Inc.
03.2019 - 08.2025
Sales Associate
Walmart
10.2018 - 01.2019
Government National College
GED -
Kingsborough Community College