SYED HUSSAIN
Boston,MA
Summary
Dynamic leader in hospitality management dedicated to enhancing operational efficiency and customer satisfaction. Proven success in improving service delivery and increasing positive reviews through effective team supervision and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Mandarin Oriental Hotel Group
Boston, MA
09.2023 - Current
- Acted as point of contact for vendor collaboration for contracted services.
- Interacted with customers by phone, email, or in-person to provide information.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
Service Delivery Manager
Allied Universal Security Services Ltd
Richmond, BC
09.2022 - 08.2023
- Facilitated completion of deliveries and verified documentation for US-Canada Customs
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff
- Supervised 24 hours Vancouver Airport checkpoints operation with proven record.
- Managed service delivery operations for client security needs across various sites.
- Coordinated communication between clients, staff, and management to ensure service quality.
- Developed training programs for security personnel to enhance performance and compliance.
Manager On Duty
Coast Coal Harbor Vancouver Hotel
Vancouver, BC
07.2021 - 05.2022
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
- Up-sale hotel rooms, and generate revenue by 10%.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Night Manager
Coast Tsawwassen Inn
Delta, BC
10.2017 - 11.2020
- Created nightly shift task lists to assign duties to each employee.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Resolved customer complaints, and positive reviews increased on social media by a rating of 4.7.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee
- Supervised night operations to ensure smooth hotel functioning.
- Managed front desk staff during overnight shifts for guest service excellence.
- Coordinated emergency procedures and maintained safety protocols for guests and staff.
Relief Night Manager
Pan Pacific Hotel Vancouver
Vancouver, BC
07.2016 - 09.2017
- Processed customer orders quickly and accurately to meet dispatch targets
- Created nightly shift task lists to assign duties to each employee
- Managed 302 rooms guest requests, during night shift, with staff help.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Supervised nightly hotel operations and ensured guest satisfaction.
- Coordinated front desk activities and managed staff scheduling.
- Resolved guest complaints promptly and effectively.
Manager on Duty/Relief Night Manager
Sandman Hotel
Vancouver, BC
07.2007 - 07.2016
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Education
Bachelor Degree - Hotel Management
Vancouver Community College
Vancouver, Canada05-2022
Skills
- Front desk operations
- Customer experience
- Client relations
- Operational compliance
- Team supervision
- Employee training
- Problem solving
- Communication skills
Personal Information
Title: Experienced Hotel Manager
Certification
- Certified Rooms Division Executive
Timeline
Assistant Front Office Manager
Mandarin Oriental Hotel Group
09.2023 - Current
Service Delivery Manager
Allied Universal Security Services Ltd
09.2022 - 08.2023
Manager On Duty
Coast Coal Harbor Vancouver Hotel
07.2021 - 05.2022
Night Manager
Coast Tsawwassen Inn
10.2017 - 11.2020
Relief Night Manager
Pan Pacific Hotel Vancouver
07.2016 - 09.2017
Manager on Duty/Relief Night Manager
Sandman Hotel
07.2007 - 07.2016
Bachelor Degree - Hotel Management
Vancouver Community College