Syed Jawad Ali
Chicago,IL
Summary
Motivated by a desire to thrive in a dynamic and high-achieving environment, seeking a job opportunity that brings personal satisfaction and allows for continuous self-development and growth within the Information Technology field. With a strong sense of organization, attention to detail, and a proactive approach, possesses the ability to effectively strategize and prioritize tasks, enabling successful management of multiple responsibilities. Additionally, expertise in network security adds value to skill set, making a versatile professional capable of contributing in various capacities.
Overview
9
9
years of professional experience
Work History
Data Center Engineer
FutureTEC system
10.2018 - 08.2023
- Deploy/Migrate Virtual machines in the cloud
- Configure backups for all critical workloads in cloud with retention as required by the business
- Configure jump box server and batian to seamlessly access virtual workload
- Managing and deploying Azure solutions
- Troubleshooting and resolving Azure services-related issues
- Configuring Azure services to meet the needs of the organization
- Designing and managing swap space in the cloud environment
- Maintaining azure profiles and subscriptions
- Setting up private and public cloud environments
- Balancing and deploying workloads
- Managing the cloud data storage
- Establishing a secure cloud environment
- Ensuring proper availability of the services
Desktop Engineer
Dell Technologies
08.2018 - 02.2018
- Installation & configuration of a company's computer hardware operating systems and applications
- Maintenance and monitoring of computer networks and systems
- Logging the queries (Technical Service Request) of customers
- Analysis of call logs to discover any underlying issues with Computers running on Microsoft Windows Operating System
- Diagnosing and solving hardware or software faults Remotely and Onsite by sending a Technician in case of Hardware Issues
- Testing and evaluating new technology
- Performing electrical safety checks on the company's computer equipment
- Responding to callouts in a timely fashion in accordance with the SLA defined as per the Severity of the Service Request
- Following instructions from Oracle Knowledge Base Tools either written or in diagram form, to set up a system or fix a fault
- Configuring Microsoft Outlook (Client) for local and Internet e-mails (Pop3, IMAP Etc.)
- Antivirus: Installation, configuration & scheduling of Antivirus software on client PC's
- Implemented and Configured MacAfee Live Safe
- Implemented and configured KASPERSKY ENDPOINT Security
Technical Process Executive
Cognizant Technology Solutions
01.2016 - 06.2016
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritise and manage many open cases at one time
Technical Analyst
Serco Global Services
04.2014 - 01.2016
- Hardware installations
- Hardware maintenance and support
- Cable installation, testing and patching
- Spare part management and communication with vendors
- Ticket handling (Incidents and Service Requests)
- Administration of Windows systems
- Administration/configuration of various applications
- Reporting and review of procedures
- Configuration management
- Preventive maintenance
- MS Office Products
Education
Masters - Information systems
Trine University
Detroit, MIB TECH - IT
Vif college of engineering and Technology
Hyderabad01.2013
Skills
- Ability of strategic thinking and planning
- Strong organization, managing, coordinating, and follow up skills
- Ability to work under time and accuracy pressure
- Hardworking and determined
- Great desire to learn
Technicalqualifications
- CCNA (Trained)
- MCSE (Trained)
- VMware VCP (Trained)
- SAP Business Intelligence (Trained)
- Microsoft Exchange server 2013,2016 and 2019.
- Veritas NetBackup VSE and VSE + Certified
- Veritas Backup Exec VSE and VSE + Certified
- Veritas Enterprise Vault VSE and VSE + Certified
- Nutanix NCSR L1, NCSR L2, NCSR L3 Certified
- Nutanix Certified Professional (NCP MCI-5.15)
- CompTIA A+ Certified
- CompTIA Security + Trained
- Veeam Backup Solution Certified
- MS Office 365 Cloud
- Network Security Blue Team(Trained)
- Microsoft Security Operations Analyst(Trained)
- Splunk SIEM (Trained)
Personal Information
- Date of Birth: 09/18/XX
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Visa Status: F1 on CPT
Personaltrait
A team player with strong interpersonal skills, result oriented outlook, strong Convincing and presentation skills with lot of perseverance to attain the set goals.
Timeline
Data Center Engineer
FutureTEC system
10.2018 - 08.2023
Desktop Engineer
Dell Technologies
08.2018 - 02.2018
Technical Process Executive
Cognizant Technology Solutions
01.2016 - 06.2016
Technical Analyst
Serco Global Services
04.2014 - 01.2016
B TECH - IT
Vif college of engineering and Technology
Masters - Information systems
Trine University
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