Syed Jelani
215 Virens Dr, Cary,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong technical and interpersonal skills with a desire to effectively address concerns. Committed to continuing years of customer satisfaction and driving positive growth regardless of the tasks at hand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Lead- Second/Third Shift
Courier Express
Morrisville, NC
08.2023 - Current
- Assisted with unloading trucks via Forklift and Pallet jack upon arrival of merchandise at the loading dock area.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Managed day-to-day activities within the warehouse by completing tasks solo and in concert with others efficiently.
- Used computer and company software to enter shipment and inventory records VIA UPS, DHL, HEWLETT PACKARD systems and more
- Juggled lead shift duties, both physical and online, to streamline operations.
Technical Support Executive
TEKsystems
Remote , NC
06.2022 - 01.2024
- Provided technical support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
- Overseeing daily performance of all computer systems and operations required by TEKsystems
Manufacturing Associate
Millennium Print Group
Durham, NC
08.2021 - 01.2023
- Monitored assembly line operations and identified any issues or problems that arose.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Maintained Online inventory records and updated stock lists on a regular basis.
Online Technical Support Manager
ChiselFit Training
Garner, NC
01.2020 - 01.2024
- Resolved customer complaints and needs in a timely manner.
- Assisted with the installation of accessible software and program applications remotely.
- Troubleshot software issues over the phone or online.
- Created detailed documentation for each customer interaction.
- Working in tandem with other departments such as sales, marketing, engineering, finance, and IT to improve every customer experience.
Gym Owner & Online Fitness Sales
Self Employed Services
Garner, NC
01.2020 - 01.2024
- Maintained financial records such as income and expenses, payroll, and taxes.
- Implemented safety protocols for use of exercise machines, weights. by members.
- Developed and implemented individualized fitness programs tailored to the needs of each client.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining fitness software applications.
- Maintained studio space, including ordering and organizing supplies, cleaning, setting up equipment, and ensuring safety regulations were followed.
Education
Computer Science and Communications
Wake Technical Community College
Raleigh, NCBarber Licensing - Barbering
Progression Barber Academy
Raleigh NCHigh School Diploma -
William G Enloe High School
Raleigh, NC06-2018
Skills
- Forklift Safety and Operation
- Inventory Management
- Goal-Oriented Customer Service
- Warehouse Operations and Training
- Data entry and technical sales
- Desktop Technical Support and Outreach
- Efficient material packaging operations via assembly line
- Help Desk Operations and System Administration
Certification
- NC OSHA Forklift Certification(2023-)
- Microsoft Fundamentals
- MOS Word Certification(2019)
Timeline
Warehouse Lead- Second/Third Shift
Courier Express
08.2023 - Current
Technical Support Executive
TEKsystems
06.2022 - 01.2024
Manufacturing Associate
Millennium Print Group
08.2021 - 01.2023
Online Technical Support Manager
ChiselFit Training
01.2020 - 01.2024
Gym Owner & Online Fitness Sales
Self Employed Services
01.2020 - 01.2024
Computer Science and Communications
Wake Technical Community College
Barber Licensing - Barbering
Progression Barber Academy
High School Diploma -
William G Enloe High School
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