Syed Mohmmed
Shop Supervisor
Doha
Summary
Goal-oriented Customer Service Manager with 8 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Qatar Duty Free
Doha
09.2019 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Checked incoming orders and organized new stock.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted organization with transitioning from paper invoicing to AX R3 point-of-sale systems, which resulted in overall efficiency.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Shop Supervisor
Qatar Duty Free
Doha
02.2016 - 08.2019
- Checked incoming orders and organized new stock.
- Trained other employees on how to operate scanners for inventory counts.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Commerce - Accounting And Business Management
Osmania University
Hyderabad 03.2007 - 05.2010
Skills
POS systems
Timeline
Customer Service Manager
Qatar Duty Free
09.2019 - Current
Shop Supervisor
Qatar Duty Free
02.2016 - 08.2019
Bachelor of Commerce - Accounting And Business Management
Osmania University
03.2007 - 05.2010
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