Syed Mohmmed
Shop Supervisor
Doha
Summary
Goal-oriented Customer Service Manager with 8 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Qatar Duty Free
Doha
09.2019 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Checked incoming orders and organized new stock.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted organization with transitioning from paper invoicing to AX R3 point-of-sale systems, which resulted in overall efficiency.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Shop Supervisor
Qatar Duty Free
Doha
02.2016 - 08.2019
- Checked incoming orders and organized new stock.
- Trained other employees on how to operate scanners for inventory counts.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Commerce - Accounting And Business Management
Osmania University
Hyderabad 03.2007 - 05.2010
Skills
POS systems
Safety processes and regulations
Customer service
MS Office
Personnel training and development
SAP and ERP system knowledge
Cash Handling
Timeline
Customer Service Manager
Qatar Duty Free
09.2019 - Current
Shop Supervisor
Qatar Duty Free
02.2016 - 08.2019
Bachelor of Commerce - Accounting And Business Management
Osmania University
03.2007 - 05.2010