Sarah Spurlock
Wright City,MO
Summary
ASE P2-certified Parts Specialist transitioning into a Service Advisor role, with hands-on experience in customer intake, repair estimating, work order creation, and service coordination. Proven leader with a strong management background in high-volume automotive environments. Successfully passed the ASE C1 Service Consultant exam and actively advancing toward full certification.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Aamco Transmissions
St. Louis, Missouri
01.2025 - 01.2026
- Serve as critical point of contact for customers from intake to delivery
- Translate customer concerns into accurate repair orders and technician work instructions
- Present repair recommendations, estimates, and maintenance options clearly and professionally
- Source and authorize parts to support efficient repair operations
- Coordinate with technicians to manage workflow, prioritize repairs, and meet promised timelines
Store Manager
AutoZone
Wentzville, MO
01.2021 - 01.2025
- Built strong relationships with commercial and retail customers through trusted process and excellent customer service
- Scheduled and delegated daily operations to maximize efficiency and customer satisfaction
- Managed inventory, vendor coordination, pricing, and operational workflows
- Provided automotive parts expertise, VIN-based lookup, and application guidance
Sales Supervisor
Harbor Freight Tools
Washington, MO
01.2019 - 01.2021
- Supervised, coached a fresh sales team of 8, focused on needs-based selling in a fast-paced retail environment
- Increased transaction value through product education and service-oriented recommendations
- Supported onboarding and operational setup for a new store location
Store Manager
Dollar Tree
Union, MO
01.2014 - 01.2019
- Oversaw daily store operations including staffing, scheduling, inventory management, and customer relations
- Developed and coached team performance goals focused on service standards, efficiency, and consistency
- Enforced operational procedures and addressed performance issues to maintain compliance and quality
- Reduced shrink through inventory controls, process discipline and team accountability
Education
High School -
Crystal City High School
MOAssociate of Applied Science - Business And Managerial Economics
East Central College
Union, MO12-2026
Skills
- Customer intake/DVI
- Repair order creation
- Service Advising
- Workflow management
- Quoting/Proofing invoices
- Vendor & Supplier Coordination
- Labor Time Estimation Support
- Automotive Parts Identification & Sourcing
- Warranty & Parts Compatibility Awareness
- Team Leadership & Development
- Scheduling & Labor Planning
- Process Improvement
- Conflict Resolution
- Accountability & Standards Enforcement
- POS systems
- Shop Management software
- Inventory Management Systems
- Phone/CRM-Based Communication
- Problem-solving
- Customer service
- Decision-making
- Adherence to high customer service standards
- Exceptional interpersonal communication
Certification
- ASE Certified PS2-Parts Specialist
- ASE Ready / Passed C1- Service Advisor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Manager
Aamco Transmissions
01.2025 - 01.2026
Store Manager
AutoZone
01.2021 - 01.2025
Sales Supervisor
Harbor Freight Tools
01.2019 - 01.2021
Store Manager
Dollar Tree
01.2014 - 01.2019
High School -
Crystal City High School
Associate of Applied Science - Business And Managerial Economics
East Central College