Syed Rahman
Queens,NY
Summary
Dynamic team leader and adept problem-solver with proven experience in fast-paced environments, notably at Starbucks. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in POS system operation and fostering team collaboration. Demonstrated ability to improve workflow and resolve customer issues, contributing to increased loyalty.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
JFK Ter8
12.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Supervisor
Hudson News
42 PABT
11.2018 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective
Customer Service Representative
T-Mobile
Queens
03.2016 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies,l
Education
High School Diploma -
FIHS
Flushing Skills
- Time management
- Team player
- Problem-solving
- Active listener
- Team leadership
- Decision-making
- POS systems
- POS system operation
Timeline
Barista
Starbucks
12.2024 - Current
Supervisor
Hudson News
11.2018 - 10.2024
Customer Service Representative
T-Mobile
03.2016 - 08.2019
High School Diploma -
FIHS