Syed Shah
Network Engineer
Round Rock,United States
Work Preference
Summary
Results-driven Network Engineer with over 15 years in the tech industry, specializing in designing, implementing, and troubleshooting complex network systems. Expertise in network protocols and security, with a strong capacity to manage multiple projects. Led teams to streamline operations and enhance system performance, driving organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Network Engineer 3
eBay (Astreya)
Austin, United States
01.2021 - Current
- Leading a team and managing the Global eBay network which comprises over 10,000 devices including Sites, Backbone and Corp Network.
- Executed new network builds to enhance infrastructure capabilities.
- Planning and implementing annual datacenter/backbone network capacity demands.
- Developed automation tools and playbooks via Ansible to enhance network efficiency and reliability.
- Coordinated with cross-functional teams to troubleshoot and optimize network performance, minimizing service disruptions.
- Software/Hardware compliance/upgrades for multi-vendor platforms on production network.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Network Engineer 2
eBay (Astreya/Lenora)
San Jose, United States
02.2018 - 12.2020
- Part of Incident Response Team (IRT), responsible for monitoring, maintaining and developing eBay’s production Site & Backbone network.
- Worked on eBay’s site network infrastructure running OSPF & BGP as core routing protocols.
- Monitored networking devices, links, and traffic for abnormalities and anomalies, enabling proactive network management and mitigation of site-impacting incidents.
- Worked on replacing hardware equipment like Power Supplies, Fan Trays, Line Cards, Fabric Modules, Routing Engines/SUP, Control Board, Chassis on different vendor platforms including Cisco, Juniper, Arista.
- Processed network tickets for port provisioning, code upgrades, tech refreshes, and traffic monitoring.
- Created change requests following Standard Operating Procedures (SOP) for effective incident and problem management.
- Provided eBay's global commerce overview, highlighting its role in connecting millions of buyers and sellers.
Senior Systems & Network Engineer
DevLeaders
Riyadh, Saudi Arabia
04.2015 - 09.2017
- Analyze, design, develop, recommend and present data network solutions.
- Implementing and administrating common TCP/IP services, including DNS, DHCP, HTTP, FTP, Telnet, SSH, SMTP etc.
- Managing LAN and WAN connectivity through maintenance and troubleshooting of routers, switches, network cards, cables.
- Managed and monitored network nodes with SolarWinds NMS, ensuring peak performance and reliability.
- Installing, configuring and maintaining Cisco 2960/3560/4500/6500 series L3 switches.
- Configuring OSPF/BGP protocols, implementing ACLs and QoS.
- Configuring VLANs, VTP, STP operations and link aggregation on switches and load balancing on routers.
- Configuring FHRP protocols for routing redundancy including HSRP, VRRP and GLBP.
- Tasks included configuring client-to-site and site-to-site VPN tunnels.
- Coordinated with vendors for network connectivity solutions to streamline operations.
- Configuring and managing firewalls (Mikrotik, Fortinet).
- Primary administrator of network bandwidth utilization, traffic analysis and traffic reporting.
- Provide support and troubleshoot IP Phones (VoIP) operations (Escene and Cisco).
- Implemented network changes to enhance security and optimize efficiency.
Network Engineer
Arpatech (Pvt.) Ltd.
Karachi, Pakistan
12.2014 - 04.2015
- Install, configure and manage operations on Cisco Routers and Switches including site-to-site VPN and VLAN configuration and management.
- Install, configure and manage Mikrotik firewall, implementation of ACL policies, web proxy, bandwidth allocation and DHCP Server management.
- Managed communications networks to maintain network access and minimize outages.
- Provided 24/7 network and system support to ensure uninterrupted IT operations.
- Coordination with Upstream Bandwidth providers to ensure 24/7, 365 days a year internet connectivity.
- Manage and troubleshoot Yeaster MyPBX for IP Phones, configure eyeBeam softphones on workstations, configure and design the infrastructure for Cisco, Escene, Grandstream and Yealink phones.
- Oversaw CCTV surveillance IP cameras, enhancing security across LAN network.
Assistant Network Administrator
Iqra University
Karachi, Pakistan
04.2014 - 12.2014
- Achieved 100% network uptime for uninterrupted real-time operations.
- Managed and configured servers and network components to ensure optimal performance.
- Planning, managing and maintaining the Active Directory infrastructure.
- Planned, coordinated, and implemented network security measures to safeguard data, software, and hardware.
- Monitor and measure the performance of the network.
- Perform data backups and disaster recovery operations.
- Implemented approved operational policies and maintained quality and quantity controls.
- Identified areas for improvement and gaps in system support, establishing requirements for new business procedures.
Network Support Engineer
F.R. Associates
Karachi, Pakistan
02.2012 - 09.2012
- Delivered software and network support, including troubleshooting to ensure seamless operations.
- Troubleshot user computers, printers, software, hardware, operating systems, LAN, and desktop application issues to maintain user productivity.
- Involvement in setup and designing of corporate network including LAN and WAN.
- Resolved network cabling issues by troubleshooting malfunctioning points and activating network nodes.
- Acted as the primary contact for workstation issues by installing software and hardware, providing task guidance, and identifying solutions.
- Provided systems and server support through troubleshooting to resolve technical issues.
- Verified user and server backups and logs to ensure data integrity and off-site storage compliance.
Network Support Engineer
Global Power Energy
Kuala Lumpur, Malaysia
06.2011 - 12.2011
- Administered, maintained, and monitored network operations to ensure optimal performance and reliability.
- Resolved various network faults by diagnosing issues and implementing solutions.
- Provided technical support to users, ensuring seamless network connectivity and issue resolution.
- Overseeing security of all systems, especially the internet and installing antivirus protection.
- Setting up user accounts, permissions and passwords.
- Installed software and hardware (servers, printers, computer workstations) to enhance system functionality.
Education
MSc - Computer Networking Principles and Practice
University of Hertfordshire
United Kingdom01.2013
BSc (Hons.) - Information Technology
Kuala Lumpur Metropolitan University (KLMU)
Malaysia01.2012
Intermediate - Pre – Engineering
Bahria College
Pakistan01.2008
Matriculation - Computer Science
DHA Model High School
Pakistan01.2006
Skills
- Computer networking and system administration
- LAN/WAN technologies
- TCP/IP protocol suite expertise
- Routing protocols (OSPF, BGP, MPLS)
- Layer-2 and Layer-3 switching
- VLAN and trunk configuration
- Access control lists (ACLs)
- DHCP and DNS server configuration
- Windows Server and Active Directory
- Domain controller management
- Firewall management (Palo Alto, Fortinet, MikroTik)
- Load balancing with F5 BIG-IP
- Core, distribution, and TOR routers
- WDS and WSUS server management
- VMware vSphere and ESXi
- Cloud computing with AWS
- Network monitoring (SolarWinds)
- Wireless networking solutions (Cisco Meraki, Juniper Mist)
- IP addressing strategies
- Network automation with Ansible and Python
- OSI model understanding
- Microsoft Office proficiency
Certification
- CCNP Routing and Switching
- CCNA Routing and Switching
- Microsoft Certified Professional
- MCSE: Server Infrastructure
- MCSA: Windows Server
Large Scale Projects
- Region-Exit from eBay’s Phoenix Data Center
- STB Project to replace and restore hardware on a large number of network devices
- Developed Ansible playbooks to automate network configuration changes and software code upgrades
- Capacity-add for networks to support the peak business holiday season traffic
- Designed, implemented and administered the network with my team for Iqra University’s new campus
Timeline
Network Engineer 3
eBay (Astreya)
01.2021 - Current
Network Engineer 2
eBay (Astreya/Lenora)
02.2018 - 12.2020
Senior Systems & Network Engineer
DevLeaders
04.2015 - 09.2017
Network Engineer
Arpatech (Pvt.) Ltd.
12.2014 - 04.2015
Assistant Network Administrator
Iqra University
04.2014 - 12.2014
Network Support Engineer
F.R. Associates
02.2012 - 09.2012
Network Support Engineer
Global Power Energy
06.2011 - 12.2011
MSc - Computer Networking Principles and Practice
University of Hertfordshire
BSc (Hons.) - Information Technology
Kuala Lumpur Metropolitan University (KLMU)
Intermediate - Pre – Engineering
Bahria College
Matriculation - Computer Science
DHA Model High School