Syed Wasim Rizvi
Rosemount
Summary
13 years of customer service/gate agent representative one year ramp agent, with Delta Global Services for Delta contract. 3 years Above wing Supervisor customer service. 7 years of customer service tech support / lead at Comcast. 10 years of experience in Software Quality Assurance and Software Testing, as lead / subject matter expert. Working as a Lead role with a different project onsite and off shore team Successful as a team player to contribute to the team goal as well as personal assigned goals. Excellent coordinate and communication working with team member Multi language Hindi/Urdu/Punjabi and proficient in English. U.S. Citizen. USPS clearance
Overview
25
25
years of professional experience
Work History
Customer Care Service Supervisor
Delta Global Services / Unifi aviation
07.2012 - 08.2025
- Excellent successful 10 years of Working experience as customer care / gate agent.
- Trained & mentor new employees on safety protocols and operational procedures.
- Assisting on need help center in IROP situation such as arranging hotels and rebooking for next flights.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
Computer Reseller / Supervisor
Tech Mart
Burnsville, MN
02.2019 - 03.2022
- Supervised daily operations to ensure seamless workflow and compliance with safety standards.
- Repaired, Refurbished and customized new and used computer & related Items.
- Hired & trained new employees on company policies, job duties and performance expectations.
- Shipping and receiving supervisor
- Managed day-to-day operations including ordering, stocking, pricing, invoicing, shipping and receiving activities.
- Managed inventory levels to ensure product availability and organization.
- Processed customer orders and ensured timely fulfillment of shipments.
- Reviewed completed work to verify consistency, quality, and conformance.
Senior QA Analyst
US Bank
Minneapolis, USA
01.2007 - 03.2015
- Lead role in various projects in-house and offshore.
- Developed test plans and strategies for software applications at US Bank.
- Executed manual and automated tests to ensure product quality.
- Assisted interviewing new hiring candidates.
- Worked on multiple projects including finance, re finance mortgages, Internet banking, wealth management.
- Mentored junior analysts on best practices in quality assurance techniques.
- Participated in Agile ceremonies to enhance team communication and workflow.
Lead Client Support Specialist
Comcast Corporation
Minneapolis, USA
11.2000 - 12.2007
- ISP and VOIP support, resolving complex escalated issues in the timely manners work with customers resolving their issues promptly.
- Acting supervisor and hiring assistant, training and mentoring new members.
- Software and network testing and quality assurance analyst.
- Worked as a lead/supervisor for a team of 20+ technical support specialists, training and supporting in critical situations.
- Available for Relocation & Travel.
- Comcast Corporation is one of the largest media and Communication Company in the world. It is the largest cable company and home Internet service provider in the United States.
Education
Certified Software Quality Analyst
No Degree - Computer Science
West L.A. College
CACertified scrum master
University of MN
St Paul, MN08-2018
Skills
- SNAP
- Delta terms
- JIRA
- Sharepoint
- Version one
- J-unit
- QTP
- ALM
- Rational Clear Quest
- ETL
- Lotus notes
- Microsoft exchange
- MS Office
- Word
- Excel
Personal InformationRename
Citizenship: U.S. Citizen
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Timeline
Computer Reseller / Supervisor
Tech Mart
02.2019 - 03.2022
Customer Care Service Supervisor
Delta Global Services / Unifi aviation
07.2012 - 08.2025
Senior QA Analyst
US Bank
01.2007 - 03.2015
Lead Client Support Specialist
Comcast Corporation
11.2000 - 12.2007
Certified scrum master
University of MN
Certified Software Quality Analyst
No Degree - Computer Science
West L.A. College