Liana Pulido

• Interview applicants by phone to gather required information.
• Analyze income, household composition, and other factors to determine benefit eligibility.
• Process applications, renewals, and changes in circumstances in a timely manner.
• Apply state and federal policies and guidelines to ensure proper administration of benefits.
• Communicate with clients regarding their application status, rights, and responsibilities.
• Assist clients in navagating the application process and understanding eligibility requirements.
• Participate in team meetings to share updates and best practices.
• Supported LPM with internal communications and content creation
• Developed visual and written materials for staff messaging and engagement
• Created and coordinated a quarterly roundtable to connect Lead program manager and Eligibility Advisor II's
• Gathered and elevated staff feedback to support communication and transparency

Change Champions (July 2025 -Current)

• Selected to serve as a Change Champion to support workforce engagement, communication, and morale-building initiatives
• Partnered with leadership to plan and implement center-wide activities that encouraged participation, collaboration, and morale
• Organized and coordinated a food drive during the government shut down of Nov. 2025 to support local food pantries responding to increased demand from clients experiencing benefit disruptions
• Led fundraising initiatives for coworkers to strengthen communication, engagement, and team morale
• Demonstrate initiative, empathy, and leadership by supporting both community needs and employee engagement during challenging periods

Extraordinary Contributors Program (ECP)- 17-Week Leadership Development Course (July 2025- November 2025)

• Selected to participate in a 17-week internal leadership development program designed to grow influence and leadership skills through challenging work and rigorous self-evaluation
• Engaged in a structured development focused on self-assessment, accountability, and building new leadership competencies
• Applied newly developed skills to daily work by strengthening communication, collaboration, and professional influence
• Demonstrated commitment to continous growth by balancing program requirements alongside core job responsibilities

• Facilitated classroom training sessions, including SOAR Medicaid and OWLS, supporting participant engagement and policy comprehension
• Mentored participants during training courses, providing guidance and clarification to support learning and development
• Connected participants with job aids, reference materials, and support resources to address participant needs and promote success
• Prepared and managed Microsoft Teams training channels, including registration, invitations, permissions, and organization of course materials
• Utilized participant workbooks to document notes, progress, and development throughout each course
• Supported course completion processes, including graduation preparation, feedback collection, and evaluation development for leadership review
• Selected and filtered cases for live demonstrations to reinforce training objectives
• Developed instructional videos as part of a special project to support consistent course preparation and facilitation
• Served as a guest speaker for CBS, presenting income-related policy information
• Strengthened facilitation, mentoring, and leadership skills through hands-on training support

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Documented care actions by completing records and logs in medical software system.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised guests at front counter, answering questions regarding products.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Rotated merchandise and displays to feature new products and promotions.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.