As a Texas Work Advisor I I processed SNAP and Medicaid applications according to Federal and State Guidelines. Interview clients and Authorized Representatives to obtain necessary financial and personal information to determine financial eligibility for public assistance programs, Answer Questions from Clients about case and policy and procedures. Compute and authorize benefits based on eligibility determination, evaluate data from various electronic and other sources to enter information into Texas Integrated Eligibility System (TIERS) and record outcome in Eligibility Workload Management System (EWMS). Perform other duties as assigned. Work HEART Complaints for Supervisor
Texas Work Advisor I
Texas Health and Human Service Commission
09.2021 - 10.2022
As a Texas Work Advisor I I processed SNAP application according to Federal and State Guidelines. Interview clients and Authorized Representatives to obtain necessary financial and personal information to determine financial eligibility for public assistance programs, Compute and authorize benefits based on eligibility determination, Evaluate data from various electronic and other sources to enter information into TIERS and record outcome in Eligibility Workload Management System (EWMS). Perform other duties as assigned.
Security Officer
Travis County Administration Building
12.2017 - 09.2021
Post assignment, patrolling, and monitoring activities on County properties, mitigating criminal actions while promoting a safe and secure environment
Provides immediate response to any emergency or security situation affecting Travis County employees, customers, facilities, or assets
Monitors various auxiliary systems including closed circuit television (CCTV) systems. access control systems, to include badge, perimeter, and internal secured areas, cable television and internet weather sources for news and weather events, and to determine anticipated County impact and provide notifications as required
Identify employees, visitors, check badges and issue temporary badges
Monitors buildings for damages from flooding, equipment failure or vandalism
Produces factual and accurate reports as required
Mentor and train others
Flex Officer
Securitas Security Services
12.2011 - 12.2017
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Circulated among visitors, patrons and employees to preserve order and protect property.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Denied entrance to building to unauthorized persons.
Secured all doors in the office and main building after hours.
Corrections Officer
Lockhart Work Facility
01.2014 - 02.2015
Maintained custody and control of 500 female inmates housed in minimum to medium security unit.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Made rounds at specified intervals and conducted head counts and roll calls.
EDUCATION
Booked new inmates into the facility and processed inmates for release.
Received and accounted for personal possessions and determined inmate work assignments.
Searched buildings and grounds, living quarters and work areas for contraband.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Tracked inmates through head counts, visitor logs and scheduled activities.
General Manager
Long John Silver's
04.1994 - 11.2010
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Skillfully promoted items on beverage lists and weekly restaurant specials.
Received and delivered quality products to restaurant from supply warehouse in a timely manner.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Managed 25-person team of cooks, front of house, drive-thru and back of house staff for a Multi Brand restaurant.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Lead Direct Support Professional 3 at Texas Health and Human Service CommissionLead Direct Support Professional 3 at Texas Health and Human Service Commission