DeLores Maxwell
Ropesville,TX
Summary
Healthcare professional with over 10 years of experience in serving the community. Servant leader with key strengths and experience in healthcare and health and human services. Bringing value to the organization as a self-starter and astute learner who achieves results with minimal management oversight. Reliable team member accustomed to taking on challenging tasks and delivering successful outcomes.
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Well-regarded Texas Work Advisor II highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 8 years' experience to take on new position with Texas Health and Human Services.
Overview
14
14
years of professional experience
Work History
Texas Work Advisor II
Health and Human Services Commission
Lubbock, TX
01.2021 - Current
- Conducted interviews with applicants and authorized parties to assess needs and eligibility for program benefits
- Engaged with applicants to clarify program requirements and convey benefits and procedural information
- Evaluated client information to ensure ongoing eligibility for program participation
- Communicated directly with applicants to share program requirements, benefits, and process other information
- Reviewed case status and updated clients or authorized representatives of activity or changes
MEPD Clerk III/EBT Clerk II
Health and Human Services Commission
Lubbock, TX
05.2018 - 01.2021
- Welcomed clients and guests to ensure a friendly and professional atmosphere
- Processed mail in a timely manner, applying all date stamp for incoming applications and supporting documents
- Executed clerical duties by answering, screening, and directing calls; managing mail and office supplies; and operating office equipment
- Gathered, compiled, and verified information for data entry
- Managed phone messages and emails within 5-day guidelines, resolving complaints prior to escalation
- Facilitated administrative functions, such as filing cases entering data into computerized systems and maintaining records
Administrative Assistant
Neighbors Emergency Center
Lubbock, TX
10.2016 - 05.2018
- Tracked employee attendance records for vacation, sick, and personal time to ensure accurate reporting
- Ensured operational readiness of office equipment through preventive maintenance and timely repair requests
- Facilitated customer communication by connecting inquiries with appropriate department personnel to appropriate department personnel
- Created administrative processes to align with organizational objectives and enhance office efficiency
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
Commercial Collections Specialist II
Covenant Medical Center
Lubbock, TX
11.2012 - 10.2016
- Completed delinquent account follow-up based on preset follow-up guidelines to ensure that all activities related to collection and reconciliation functions met department requirements, maximize revenue collection, and achieved leading practice levels of performance
- Documented follow-up activity and pertinent notes in system, tracking overall claim process history
- Obtained and submitted any necessary documentation to support claim processing
- Completed delinquent account follow-up per preset guidelines to ensure compliance with collection and reconciliation functions while maximizing revenue collection
- Delivered exceptional service on Pcalls while managing complex collections
- Focused on attaining productivity standards and recommended new approaches for enhancing performance.
Education
Business Administration - pursuing degree
Wayland Baptist University
Lubbock, TXAssociate of Applied Science - Accounting
South Plains College
Levelland, TXSkills
- Insurance Verification and Eligibility
- Patient Relationship Management
- Client relationship management
- Process Improvement
- Microsoft Office proficiency
- Analytical thinking
- Problem-solving
- Time management
- Critical thinking
- Effective communication
- Written communication
- Conflict resolution
- Strategic initiatives
- Relationship building
- Strategic planning
- Training and mentoring
Additional Information
References Available upon Request
Timeline
Texas Work Advisor II
Health and Human Services Commission
01.2021 - Current
MEPD Clerk III/EBT Clerk II
Health and Human Services Commission
05.2018 - 01.2021
Administrative Assistant
Neighbors Emergency Center
10.2016 - 05.2018
Commercial Collections Specialist II
Covenant Medical Center
11.2012 - 10.2016
Business Administration - pursuing degree
Wayland Baptist University
Associate of Applied Science - Accounting
South Plains College