BESSIE GREEN
Cypress,TX
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Texas Work Advisor II
Health and Human Services Commission, HHSC
11.2023 - Current
- Conducted interviews with applicants and recipients via telephone to gather financial and personal information for determining eligibility for public assistance programs.
- Computed and authorized benefits based on thorough eligibility determinations in compliance with established guidelines.
- Processed work in accordance with state and federal regulations, ensuring adherence to procedures and deadlines.
- Utilized fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
- Read, interpreted, and applied detailed regulations and policies, effectively explaining them to applicants.
- Performed basic arithmetic functions to support benefit computations and eligibility assessments.
- Managed time efficiently by prioritizing tasks and meeting deadlines based on importance.
- Demonstrated strong verbal and written communication skills to convey information clearly and accurately.
Telecommunicator/ QA Assurance Team
Harris County ESD11
01.2021 - 08.2023
- Receives emergency & non emergency calls while accurately inputting information to document the nature of the call for emergency personnel
- Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
- Established a culture of continuous learning through professional development opportunities for staff members.
- Quality Assurance team member assuring compliance for all protocols using Aqua software and employee development through IEP
- Contributed to community outreach initiatives, promoting public awareness of emergency services and their functions.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
FIRE ALARM OPERATOR III
Memphis Fire
01.2016 - 01.2021
- Answer 911 emergency and non emergency calls
- Vice Chairman of Dispatch Review Committee
- Quality Assurance team member assuring compliance for all protocols, kpi's are met using AQUA and latest Q protocols and technology
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Athlete
Nike
01.2004 - 01.2016
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Responsible for recruiting and hiring top talent to ensure a diverse and energetic work environment
- Set priorities for employees to meet daily deadlines; develops plans to meet short-term objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
INTERDISIPLINARY STUDIES -
Tennessee State University
Nashville, TN12.2009
Skills
- Branding and Marketing
- Sales
- Customer Rapport
- Training
- Onboarding
- Excellent Communication
- Time Management
- Organizational Skills
- Critical Thinking
- Attention to Detail
- Multitasking
Certification
- EMD Certification
- EMD-Q Certification
- CMCP Certified
- BLS CPR Provider
- AED Certified
Timeline
Texas Work Advisor II
Health and Human Services Commission, HHSC
11.2023 - Current
Telecommunicator/ QA Assurance Team
Harris County ESD11
01.2021 - 08.2023
FIRE ALARM OPERATOR III
Memphis Fire
01.2016 - 01.2021
Athlete
Nike
01.2004 - 01.2016
INTERDISIPLINARY STUDIES -
Tennessee State University
- EMD Certification
- EMD-Q Certification
- CMCP Certified
- BLS CPR Provider
- AED Certified
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