Syeda Shah

• Projects:

- F1 pitstop: The Formula 1 PitStop (F1) process is used to safely and efficiently maintain low voltage switchboard breakers in accordance with the Reliability Centered Maintenance (RCM) strategy.

• Provided DCO support to DCEO, such as performing network device audits and a prod rack (N racks) audit. Ordering inventory such as PSUs , BBUs and PowerShelf. Narg devices and PSUs to minimize customer impact. Shutdown any Igloos on the lineup and create a prod rack shutdown request for owner teams. Lastly, monitor the lineup using AHA as well as check the ATSCs and network device PSUs for failure and replace any faulty parts as needed.

- LLTs: The Live Load Transfer (LLT) Program is a form of integrated system testing (IST), which provides a standardized methodology and functional test of the components required to complete a successful automatic transfer from utility to generator power and back.

• Perform pre-walk for impacted racks, PSUs and ATS to minimize any customer impact. During the MCM, Monitor the lineup for any rack down and faulty parts using AHA. Replace faulty parts as needed during

- IAD155 outage switch: ( In Progress) : Provide support for the IAD155 switch to generators for 72 hours. In the history of AWS, this will be the longest time the site will be on generators. We will be providing day-and-night support to monitor rack instances for any failures during the process and address any failures we encounter.

TEAM LEAD DUTIES:

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Collaborated with upper management to drive strategy and implement new processes.
• Troubleshot incidents reported by end-users. Find solution to minimize customer impacts.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

• Technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
• Reviews incoming requests, both computers generated and verbal, sort, code and may prioritize for proper action
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

• Maintain all location operations including but limited to inventory, daily paperwork, schedules, and loss prevention executing promotions and meeting or exceeding established sales goals as established within District Conduct employee reviews, meetings, and trainings Achieve personal sales goals as well as assist employees with closing sales and customer service providing data as requested by SM/DM and completing weekly reports as required
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Provides 'World Class' Customer Service by surprising and delighting our customers every day
• Assists Store Coach in managing the store including establishing priorities, following up to, and supervising store associates
• Works with direct reports and other coaches to ensure the implementation of corporate merchandising, operations, and human resources programs and directives
• Controls expenses and works to reduce expenses when possible
• Follows up on all asset protection procedures to reduce invisible waste
• Review's operations of license departments (i.e., footwear) for optimal service and sales

• Understands website navigation and proactively leverages technology to facilitate the internet order fulfillment process
• Responsible for monitoring the internet orders system on a regular basis to execute orders Work with in-store receiving and replenishment to insure accurate on hand counts for all goods sold on the internet site
• Participants in the interviewing, selection, training, coaching and performance management of the team
• Ensures that all Fulfillment Center Associates use proper merchandise handling and safety equipment and adhere to safety requirements.