DWAYNE M. CORUM
Summary
Results-focused supervisor with over 10+ years of experience leading high-performing sales teams. Committed to upholding service standards by empowering staff to effectively manage service issues and enhance customer communications. Proven problem-solver dedicated to optimizing operations, reducing costs, and driving organizational efficiency. Strong work ethic and unwavering commitment to quality ensure the delivery of exceptional services and products.
Overview
13
13
years of professional experience
Work History
DCO Lead
AWS Services
Chantilly, VA
11.2021 - Current
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed and implemented strategic initiatives to improve team productivity and collaboration.
- Mentored junior staff, fostering professional growth and promoting best practices.
- Analyzed workflow processes, identifying areas for improvement and streamlining operations.
- Facilitated training sessions to enhance team skills and increase overall performance levels.
- Established clear performance metrics, enabling effective evaluation of individual contributions and team success.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
FC Associate I, L1
Amazon
08.2021 - 11.2021
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Trained new associates on safety protocols and operational procedures to enhance team performance.
- Oversaw daily workflows, ensuring timely processing of orders and adherence to quality standards.
- Implemented process improvements that increased efficiency in order fulfillment and reduced errors.
Assistant Manager
Avail Vapor
11.2018 - 03.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Store Manager
MyVapez
05.2014 - 09.2018
- Devised, deployed and monitored processes to boost long term business success and increase profit levels 60%.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw, trained and encouraged 5 sales representatives, promoting culture of efficiency and performance.
- Completed daily profit and loss performance reports.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drove branch sales to achieve #1 ranking among 4 locations company-wide.
Assistant Manager
Sperry Top Sider
03.2013 - 05.2014
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, worked with the manager to raise customer satisfaction ratings by 6% in 1 year.
Education
High School Diploma -
Park View High School
Sterling, VA06-2013
Skills
- Operations Management
- Key Performance Indicators (KPIs)
- Inventory Control
- Store Management
- Cross-Selling
- Sales Training
- Process Improvement
- Store Merchandising
- Point of Sale Systems
- Employee Performance Evaluations
- Staff Supervision
- Google Drive
- Spreadsheets
- Employee Scheduling
- Business Development
- Product Knowledge
- Profitability and Revenue Generation
- Purchasing and Planning
- Cost Analysis and Savings
- Team Leadership
- Project planning
- Complex Problem-solving
- Team building
- Safety protocols
- Employee development
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
DCO Lead
AWS Services
11.2021 - Current
FC Associate I, L1
Amazon
08.2021 - 11.2021
Assistant Manager
Avail Vapor
11.2018 - 03.2021
Store Manager
MyVapez
05.2014 - 09.2018
Assistant Manager
Sperry Top Sider
03.2013 - 05.2014
High School Diploma -
Park View High School