SYEDA UMME SADIA
Hollywood,FL
Summary
Fast learner with over 8 years of experience in education, office, and customer service sectors. Proven ability to manage multiple tasks efficiently while providing exceptional front desk support. Strong problem-solving skills combined with a commitment to fostering well-being in diverse populations. Professional demeanor ensures high-quality service delivery in all interactions.
Overview
19
19
years of professional experience
Work History
Substitute
Kelly Education
Fort Lauderdale, Florida
01.2023 - Current
- Serving as a substitute teacher when the regular classroom teacher is not available.
- Follow lesson plans provided by the classroom teacher to ensure learning continuity.
- Manage classroom behavior and promote a respectful, inclusive learning atmosphere.
- Support students learning in literacy, math, and other core subjects.
- Adapt to different grade levels and learning needs.
- Foster positive relationships encourage academic and personal growth.
- Communicate effectively with school staff and administration regarding student progress.
- Maintain accurate attendance and classroom records.
General Clerk
West Glades Middle School
Coral Springs, USA
09.2022 - 08.2023
- Used strong knowledge of clerical procedures.
- Performed varied administrative duties to support daily school operations at the fast-paced front office of a middle school.
- Core responsibility includes answering phone calls, and responding to inquiries from parents and visitors, managing student records, attendance tracking, providing front office customer service, operating communication systems, and preparing reports, managing documents, printing and correspondence for staff and parents.
- Utilized Pinnacle to keep track of student attendance, and release by using Terms.
- Exercised sound judgment in decision-making and effectively utilized Pinnacle software to track student attendance.
- Processed student releases accurately using TERMS, ensuring smooth office operations and adherence to school policies.
- Coral Springs, FL
Classroom Assistant
Horizon Elementary School
04.2019 - 09.2022
- Support teacher in managing class behavior and help children with their educational and social development both in and out of the classroom.
- Helping children who need extra support to complete tasks, helping teacher with preparing teaching supplies ready for teaching.
- Also, working with children on an individual, small group or whole class basis.
Broward County Substitute Teacher
Broward County School Board
09.2018 - 04.2019
- Worked as a substitute teacher in the absence of the regular classroom teacher; teaching subject matter, following scheduled lessons plans, providing meaningful instruction to the students; creating an environment that is comfortable to learn and appropriate to the maturity and interests of the students; teaching ESE classes, understanding the students need and teaching in appropriate manner, making the learning exciting.
Before Care and Aftercare Counselor
Renaissance Charter School at Cooper City
08.2018 - 04.2019
- Working in the front office to answer phone calls, collect payments, check and scan IDs of parents to enter the school.
- Also, helping student’s everyday with homework, providing a safe and nurturing environment for social and academic growth, discipline and other forms of general care.
- Enforce rules for behavior and procedures for maintaining order among a class of 22 students.
- Instruct students under direction and guidance of teachers.
- Teach students the appropriate manner and rules of school for better future.
Customer Service
Macy’s Plantation Florida
Plantation, USA
08.2015 - 02.2016
- Sale merchandise, keeping a great relation with customers, suggesting new merchandise, call transfer, record customer information into computer, work on commission, open new credit account, return and exchange.
Sales/Customer Service Rep
Macy’s Miami, Florida
Miami, USA
09.2011 - 12.2011
- Point of sale service, open new credit account by entering customer information into the computer.
- Helping customers with return and make exchange, customer Service/ Call transfer.
- Suggest customers to purchase to increase sales, store Management, and store organizing.
Volunteer, Department: Construction-Facility Services (Office)
Miami Children Hospital
Miami, USA
06.2011 - 08.2011
- Combining files using the Lawson software system and add names to the files, separating papers and filing them, Forensic Auditing, Excel, Scan/Print and Fax, Loose work processing.
Customer Service
JCPenny
Stuart, USA
09.2007 - 05.2008
- Point of sale service; Open new credit account; Data Entry for customer information; Customer Service/ Call transfer; Building a long-term relationship with customers to increase sales.
Externship
Lawnwood Regional Medical Center & Heart Institute
Fort Pierce, USA
01.2008 - 04.2008
- Discharge analysis, Identification of the charts that are incomplete, forward incomplete charts to incomplete room for doctor signature, Release of medical reports, retrieving records using computer software, Chart assembly, Coding (Inpatient & Outpatient), Telephone/fax, call transfer, Loose work processing.
Internship
Dreyer & DelRowe Eye Care
01.2007 - 12.2007
- Communication with Insurance Companies, Patient admission, Front desk service, Coding, Billing, Filing, Customer demographic information into the computer database.
Internship
St. Lucie Medical Centre
Port St. Lucie, USA
06.2007 - 08.2007
- Front desk, Patient's file management, filing patient's Laboratory Report, Retrieving records from computer, Chart deficiency determination, Telephone/fax, call transfer, Loose work processing.
Internship
Hospice of the Treasure Coast
Stuart, USA
06.2007 - 08.2007
- Performed front desk duties for patient admissions, enhancing service quality.
Reviewed clinical records and audited charts for accuracy and compliance.
Processed closed charts for expired patients to uphold record management standards.
Maintained organized filing of patient information to streamline operations.
Engaged with coding staff to support optimal coding practices.
Customer service/photo specialist
Walgreens
Port St. Lucie, USA
01.2007 - 07.2007
- Point of Sale Service, Photo Processing, Store Management, Equipment Maintenance, Order handling/ Customer Service/ Call transfer, if necessary, Data Entry for customer information, order processing, receiving merchandise.
Education
Bachelors - professional studies
Florida Atlantic University
FL12-2024
Associate - Arts
Broward College
FL12-2021
Associate - Health Information Management
Indian River State College
FL05-2008
Skills
- MS Excel
- MS Word
- Power Point
- MS Access
- Microsoft Office
- Outlook Express
Timeline
Substitute
Kelly Education
01.2023 - Current
General Clerk
West Glades Middle School
09.2022 - 08.2023
Classroom Assistant
Horizon Elementary School
04.2019 - 09.2022
Broward County Substitute Teacher
Broward County School Board
09.2018 - 04.2019
Before Care and Aftercare Counselor
Renaissance Charter School at Cooper City
08.2018 - 04.2019
Customer Service
Macy’s Plantation Florida
08.2015 - 02.2016
Sales/Customer Service Rep
Macy’s Miami, Florida
09.2011 - 12.2011
Volunteer, Department: Construction-Facility Services (Office)
Miami Children Hospital
06.2011 - 08.2011
Externship
Lawnwood Regional Medical Center & Heart Institute
01.2008 - 04.2008
Customer Service
JCPenny
09.2007 - 05.2008
Internship
St. Lucie Medical Centre
06.2007 - 08.2007
Internship
Hospice of the Treasure Coast
06.2007 - 08.2007
Internship
Dreyer & DelRowe Eye Care
01.2007 - 12.2007
Customer service/photo specialist
Walgreens
01.2007 - 07.2007
Bachelors - professional studies
Florida Atlantic University
Associate - Arts
Broward College
Associate - Health Information Management
Indian River State College