Syeda Atekah Rashida Ahmed
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Operation position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Bank Teller
Flagstar Bank
80-81 Jerico Turnpike Woodbury New York
05.2023 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Implemented effective communication strategies for clear understanding between team members and clients throughout project lifecycles.
- Identified new business opportunities through careful market research and analysis.
- Managed multiple projects simultaneously, ensuring timely completion and meeting all client expectations.
- Assist Client with safe Deposit log in
- Updates to Clients Profile.
- Conducted thorough assessments of clients'' needs, identifying areas of improvement and providing actionable recommendations.
- Used refined consultative approach to identify points of engagement.
- Opening Checking, Saving Accounts, Business Accounts
- Conducted thorough analysis of client accounts to ensure compliance with regulatory requirements.
- Collaborated with clients to identify financial needs and recommend appropriate banking solutions.
Retail Swarovski Company
Swarovski
Deer Park, NY
11.2017 - 05.2023
- Assisted with planning schedules and delegating assignments to meet coverage and service demands
- Managed opening and closing procedures
- Recommended changes to enhance the efficiency of daily activities
- Assisted team members with delivering courteous, knowledgeable service by applying proactive monitoring and corrective action strategies
- Rotated merchandise and displays to feature new products and promotions
- Processed payments for credit and debit cards
- Returned proper change for cash transactions
- Trained and managed associates in customer service and sales techniques
- Placed special orders for specific customer requests
- Cleaned all areas of the store when the store opened and closed
- Formulated actionable game plans to achieve corporate business office goals
- Assisted customers by finding needed Swarovski items and checking inventory for items at other locations
- Maintained records of all sales in order to ascertain what was selling and what was not.
Estee' Lauder (Cosmetic Company)
01.2017
- Greeted customers in a timely fashion manner while determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions policies regarding payment and exchanges
- Responded to customers' questions professionally and in a timely manner.
Education
Deer Park High School
Deer Park, NYSociology
Queens College
New York, NY06.2023
Skills
- Proficient in MS Word and PowerPoint
- Strong communication and relational skills acquired through personal development education and experience
- Conflict Resolution
- Organization
- Multitasking
- Data Collection
- Paperwork Processing
- Complaint Resolution
- Report Generation
- Consultative Sales
- Product Knowledge
- Store Maintenance
- Report Preparation
Leadership Experience
- Art Club, Deer Park, NY, 2010-2012, Assisted in organizing Art Galas for Deer Park High School., Assisted students in basic drawing lessons; Taught fellow students how to draw contours and cross sketches.
- Deer Park High School Volunteer, Deer Park, NY, 2011, Volunteered in food drives for veteran families; canned food, and donated clothes to clothes drive., Initiated coat drive and also provided care to veteran families.
Languages
Bengali
Native or Bilingual
Urdu
Professional Working
Hindi
Professional Working
Timeline
Bank Teller
Flagstar Bank
05.2023 - Current
Retail Swarovski Company
Swarovski
11.2017 - 05.2023
Estee' Lauder (Cosmetic Company)
01.2017
Sociology
Queens College
Deer Park High School