SYED ABUTHAHIR SHAJAHAN
Delaware,OH
Summary
Accomplished and results-oriented Director with 19 years of extensive experience in the financial services industry. Proven track record of providing strategic guidance, leading high-performance teams, and delivering impactful solutions for clients. Adept at driving business growth, fostering client relationships, and implementing innovative strategies in financial consulting Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Guidewire Digital Lead/Program Director
Capgemini Financial Services & Technical Lead at Hartford Insurance
07.2022 - Current
- Effectively managing a team to built a digital system which processes the Quote & Bind/policy servicing capabilities in GW producer engage portal to service Business Owners(BOP) & Work comp policies
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Guidewire Tech Lead/Solution Architect
GNY and Country Financial
02.2023 - 08.2023
- Setting up a Guidewire cloud environment with all xcenters during solution definition
Guidewire Program Manager
Capgemini Financial Services & Guidewire Program/Delivery Executive at StateAuto Insurance
09.2021 - 06.2022
- Effectively managed a team to upgrade a GW InsuranceSuite Products (PC, BC, CC and CM) from V8 to V10 (onPrem to AWS cloud)
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Increased customer satisfaction through effective communication of program goals and expectations.
Digital Solution Architect/Tech Lead
Capgemini Financial Services & Tech Lead At StateAuto Insurance
10.2018 - 08.2021
- Designed/implemented a Digital Solution to perform policy processing capabilities to service Farm Ranch, Farm Auto, Farm Umbrella, Commercial Package & Work Comp policies
- Enhanced user experience with the development of intuitive and responsive web applications.
- Improved client satisfaction by designing and implementing innovative digital solutions for complex business problems.
Digital Tech Lead/Integration Lead
Capgemini Financial Services & AMP Portal Development Lead at SafeAuto Insurance
01.2018 - 09.2018
- Digital Tech Lead and implemented an Policy Servicing Portal (AMP 6.0) to process/service a PersonalAuto Policies
- Led cross-functional teams for successful project delivery within tight deadlines.
- Improved software development efficiency by implementing Agile methodologies and streamlining team workflows.
Systems Integration Lead
Capgemini Financial Services & Integration Team Lead At Farmers Insurance
09.2017 - 12.2017
- Streamlined system integration processes by implementing automation techniques and tools to implement Specialty lines in GW Policy Admin Systems
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Optimized performance through monitoring, testing, and refining integrated systems as needed.
- Worked closely with IT security specialists to implement robust safeguards against unauthorized access when integrating sensitive data across platforms.
Systems Integration Lead
Capgemini Financial Services & Integration Team Lead at CNA Insurance
05.2015 - 08.2017
- Guidewire Policy Center (8.0) Implementation to define Product Life Cycle for all CNA products – Account File Workflow and Workers Compensation/Commercial Property Implementation (Mar’2015 to Aug’2017)
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Developed customized solutions for clients, tailoring system integrations to meet unique business needs.
Integration Lead
Integration Lead At Capgemini/CNA Insurance
11.2014 - 04.2015
- Primary responsibilities include owning all Policy Center integrations for introducing new life science admitted (ADT) product
- Enhanced team collaboration by streamlining communication and project management processes.
- Mentored junior team members on effective project management techniques, fostering a culture of continuous learning and development within the organization.
MANAGER - PROJECTS
Cognizant Technology Solutions & Delivery Manager at Sentry Insurance
05.2012 - 10.2014
- Primary responsibilities include the gap analysis between the existing Policy Admin (J2E, Mainframe based Policy Admin system) to GW Billing Center & Policy Center.
- Streamlined project processes by implementing efficient management strategies, leading to improved overall performance.
- Enhanced team collaboration through the development of communication channels and regular progress meetings.
PORTFOLIO PROJECT MANAGEMENT, DAIRYLAND AUTO POLICY ADMIN SYSTEM IMPLEMENTATION/STATE ROLLOUTS
Senior Associate At Cognizant
01.2011 - 04.2012
- Worked with all stakeholders in designing, developing and implementing the new policy admin system (DAIRYLANDAUTO) and ensured the final delivery of the project
ESIGNATURE IMPLEMENTATION FOR POINT OF SALE (POS) FORMS
Senior Associate At Cognizant
01.2010 - 12.2010
- Primary responsibilities include design, development, code review, UAT Support & Production support.
- Enhanced customer satisfaction by efficiently managing point of sale transactions and addressing customer concerns.
- Streamlined checkout process for faster service by implementing efficient cash handling procedures.
New State Implementations
Associate/Lead Developer At Cognizant
01.2009 - 12.2009
- Integrated different components like rating, billing, forms, credit scoring & MVR and working with testing team on creating load profile for the application and tested using Load Runner.
- Enhanced customer experience by ensuring a safe and enjoyable skating environment.
Motor vehicle Record – Real Time Implementation for state of CA
Associate/Onsite Lead At Cognizant/Sentry Insuranc
01.2008 - 12.2008
- Used Axis for Webservice implementation and JAXB for object binding.
JStrategy – Track 1 & 2
Associate/Lead Java Developer At Cognizant/Sentry
11.2006 - 12.2007
- Used Spring 2.5 for IOC, AOP, JDBCTemplate and integration with iBatis.
Portfolio Projects – Enhancements & Documaker, Electronic Fund Transfer & Multiple Billing Options Project (MBO)
Java Developer At Cognizant/Sentry Insurance
02.2005 - 10.2006
- Responsible for design (system & database), implementation of EFT Component (both Interactive & Batch) and support the same.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Bharathidasan University
Skills
- Project Management
- Program Management
- Budgeting and Forecasting
- Customer Relationship Management
- Team Management
- Resource Allocation
- Process Improvement
- Performance Improvement
- Training and Development
- KPI Tracking
Awards
- Gold Medalist from Bharathidasan University - 2004
- Excellent Team Member Award - 2006
- Cognizant Above & Beyond Award for Second Quarter – 2008
- Cognizant Above & Beyond Award for Third Quarter - 2009
- Best Performer Award for Third Quarter – 2010
- Excellent Team Management Award – 2012
Certification
Certified Scrum Master (CSM)
AWS Practioner
GW InsuranceSuite Professional
Timeline
Guidewire Tech Lead/Solution Architect
GNY and Country Financial
02.2023 - 08.2023
Guidewire Digital Lead/Program Director
Capgemini Financial Services & Technical Lead at Hartford Insurance
07.2022 - Current
Guidewire Program Manager
Capgemini Financial Services & Guidewire Program/Delivery Executive at StateAuto Insurance
09.2021 - 06.2022
Digital Solution Architect/Tech Lead
Capgemini Financial Services & Tech Lead At StateAuto Insurance
10.2018 - 08.2021
Digital Tech Lead/Integration Lead
Capgemini Financial Services & AMP Portal Development Lead at SafeAuto Insurance
01.2018 - 09.2018
Systems Integration Lead
Capgemini Financial Services & Integration Team Lead At Farmers Insurance
09.2017 - 12.2017
Systems Integration Lead
Capgemini Financial Services & Integration Team Lead at CNA Insurance
05.2015 - 08.2017
Integration Lead
Integration Lead At Capgemini/CNA Insurance
11.2014 - 04.2015
MANAGER - PROJECTS
Cognizant Technology Solutions & Delivery Manager at Sentry Insurance
05.2012 - 10.2014
PORTFOLIO PROJECT MANAGEMENT, DAIRYLAND AUTO POLICY ADMIN SYSTEM IMPLEMENTATION/STATE ROLLOUTS
Senior Associate At Cognizant
01.2011 - 04.2012
ESIGNATURE IMPLEMENTATION FOR POINT OF SALE (POS) FORMS
Senior Associate At Cognizant
01.2010 - 12.2010
New State Implementations
Associate/Lead Developer At Cognizant
01.2009 - 12.2009
Motor vehicle Record – Real Time Implementation for state of CA
Associate/Onsite Lead At Cognizant/Sentry Insuranc
01.2008 - 12.2008
JStrategy – Track 1 & 2
Associate/Lead Java Developer At Cognizant/Sentry
11.2006 - 12.2007
Portfolio Projects – Enhancements & Documaker, Electronic Fund Transfer & Multiple Billing Options Project (MBO)
Java Developer At Cognizant/Sentry Insurance
02.2005 - 10.2006
Bachelor of Engineering - Electronics and Communication Engineering
Bharathidasan University
Certified Scrum Master (CSM)
AWS Practioner
GW InsuranceSuite Professional
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