SYEDA KHALEDA SULTANA (HEERA)
Queens,NY
Summary
Self-motivated, dedicated and hardworking team member with 5+ years of progressive work experience as Volunteer teacher in the field of Medical Laboratory Assistant in North American domain and secretarial post in Bangladesh Embassy, Kuala Lumpur, Malaysia and almost 4 years of experience in a reputed school in Bangladesh. Good communication skills with near-native English fluency and accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
American Medical Initiatives
04.2023 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Conducted insurance verification and managed patient charts.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
Editor
Writers Knot LLC
04.2021 - 05.2022
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Revised work to identify missed mistakes before completing assigned assignments.
- Followed established guidelines to maintain style quality and consistency in produced content.
- Managed finished works and version edits for comprehensive record of each file.
- Compared assigned tasks to internal and external information databases for accuracy and plagiarism.
Senior Biology Teacher
HURDCO INTERNATIONAL SCHOOL
01.2012 - 12.2015
- Duties included preparing integrated lesson plans for grades 6-8, maintaining a high degree of cohesion and continuity
- Preparing and presenting various audio-visual aids for high school students
- Preparing detailed and illustrated class lectures, lecture aids and handouts
- Delivering lecture to classes of 25-30 students while extracting full attention of the students
- Preparing highly analytical assessment papers, work sheets, and question papers stimulating critical thinking among students
- Maintaining detailed progress report of 25-30 students, across 10 subjects
- Maintaining an integral liaison with guardians of 25-30 students and ensuring that they were updated about all major academic and moral developments of their wards
- Providing extensive counseling to academically weak and introvert students, enabling them to overcome their unique individual challenges.
Peer Tutor
CDI College
01.2005 - 12.2005
- Assisted students with homework and provided supplementary instruction.
- Helped fellow students prepare for quizzes and examinations.
- Promoted development of good study habits and learning skills.
- Developed valuable problem-solving strategies with peers to provide assistance in understanding difficult concepts.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
Intern as Medical Laboratory Assistant
Surrey Medical Centre
11.2005 - 12.2005
- Duties (part time) included blood and other sample collection, procurement and ensuring delivery, quality control of samples.
- Advising and ensuring patients that they followed the prescribed procedures prior to sample collection
- Performing EKG and assist in laboratory administration
- Prepare slides of body cells and examine them under a microscope
- Examine and identify bacteria and other microbes
- Followed safety protocols to maintain safe and secure laboratory environment.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
Education
Master of Science - Pharmaceutical Sciences
University of Asia Pacific
Dhaka, Bangladesh02.2013
Bachelor of Science - Pharmacy
East West University
Dhaka, Bangladesh12.2010
Diploma in Medical Laboratory Technician - Medical Laboratory Science
CDI College
Toronto, Canada12.2005
A'level -
Mastermind
Dhaka, Bangladesh01.2001
O'level -
Mastermind
Dhaka, Bangladesh06.1998
Skills
- Hands-on practical orientation with Microsoft 365 Typing speed: 60 words per minute (on average)
- Editing and Proofreading
- Small Group Instruction
- Curriculum Implementation
Linguistic Competency
- English- (level 5) near Native fluency and accuracy in speaking and writing
- Bengali- Fluent and accurate in speaking standard Bengali.
- Hindi & Urdu: Fluent in speaking standard Hindi and Urdu
Hobbies and Interests
Reading, spending time with my baby girl
Training
- Cambridge International Examinations Professional Development course in Intermediate Cambridge O Level Biology : 10/25/2013-10/26/2013
- Ophthalmic Microbiology and Pathology from Islamia Eye Hospital & Institute of Ophthalmology: 05/03/2011- 08/02/2011
- Internship at Biopharma Pharmaceuticals Limited: 02/2011-03/2011
Certification
- Ophthalmic Pathology and Microbiology Training -
- Intermediate O'Level Biology
Timeline
Administrative Assistant
American Medical Initiatives
04.2023 - Current
Editor
Writers Knot LLC
04.2021 - 05.2022
Senior Biology Teacher
HURDCO INTERNATIONAL SCHOOL
01.2012 - 12.2015
Intern as Medical Laboratory Assistant
Surrey Medical Centre
11.2005 - 12.2005
Peer Tutor
CDI College
01.2005 - 12.2005
Master of Science - Pharmaceutical Sciences
University of Asia Pacific
Bachelor of Science - Pharmacy
East West University
Diploma in Medical Laboratory Technician - Medical Laboratory Science
CDI College
A'level -
Mastermind
O'level -
Mastermind
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