Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Digital Marketing Manager
MAFjet Digital Marketing Agency
Peshawar, Khyber Pakhtoonkha
11.2020 - Current
Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
Devised strategies and road maps to support product vision and value to business.
Utilized techniques such as cold calling, networking and prospecting to develop new leads.
Masterminded highly successful digital strategies for various platforms to attract customer engagement.
Discussed SEO needs and optimized strategies for short- and long-term campaigns.
Outlined channel goals across brands and digital platforms for store systems, web, mobile and marketing systems.
Managed team of 5 direct reports engaged in ongoing product optimization, account management and ad placement on company website
Consumer Banker
Askari Bank Limited
Peshawar, Pakistan
02.2020 - 10.2020
Drove sales of Consumer products by applying proactive nature, knowledge of customer preferences and active listening skills.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Communicated with customers about consumer products offerings, including policies, restrictions and refund policies.
Maintained excellent standards of service through impeccable attention to detail.
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Maintained friendly and professional customer interactions.
Marketed full range of consumer and small business banking services to existing and potential customers through proactive techniques.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease
Compliance Manager
FGC Money Pvt Ltd UK
Leeds, UK
09.2014 - 11.2019
Assisted MLRO in both management and development of team
Improved company customer service rating by 70%.
Delivered high-calibre staff induction and training.
Coordination with Smallworld Money Transfer UK compliance team
Coordination with BRAC SAAJAN Money Transfer UK compliance team
AML training
Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
Managed quality programs to reduce overdue compliance activities.
Streamlined daily reporting information entry for efficient record keeping purposes.
Sales and Collection Officer
National Bank of Pakistan
Peshawar, Pakistan
01.2007 - 08.2016
Gathered required information from customers for settlement reviews and followed up on management determined results.
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Routinely contacted account holders with balances over 30days past due to resolve delinquencies.
Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
Utilized sharp research skills to track down delinquent account information.
Visited premises of customers to directly collect payments.
Worked with legal resources and recovery teams to manage default issues.
Contacted delinquent members by phone, email and mail to determine reasons for delinquency
Documented all daily collections and delinquent account activities by uploading information to company's database
Education
Bachelor of Arts - Economics
University of Peshawar
Peshawar, Pakistan
09.2006 -
HSSC - Computer Science
Peshawar Model Degree College
Peshawar, Pakistan
09.2002 -
SSC - Medical Science
Peshawar Model School
Peshawar, Pakistan
03.2001 -
Skills
Building relationships and trustundefined
Timeline
Digital Marketing Manager
MAFjet Digital Marketing Agency
11.2020 - Current
Consumer Banker
Askari Bank Limited
02.2020 - 10.2020
Compliance Manager
FGC Money Pvt Ltd UK
09.2014 - 11.2019
Sales and Collection Officer
National Bank of Pakistan
01.2007 - 08.2016
Bachelor of Arts - Economics
University of Peshawar
09.2006 -
HSSC - Computer Science
Peshawar Model Degree College
09.2002 -
SSC - Medical Science
Peshawar Model School
03.2001 -
Hobbies
Reading Books
Poetry
Internet surfing
Visiting historical places
Basketball
Cricket
Hobbies
Reading Books
Poetry
Internet surfing
Visiting historical places
Basketball
Cricket
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