Syed Md Musa
Los Angeles
CA
Summary
Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
2
2
Languages
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Junior IT Systems Analyst
Mainwins
Grapevine, Texas
04.2024 - Current
- Analyzed system requirements and specifications for various projects.
- Collaborated with cross-functional teams to gather user feedback and insights.
- Documented processes and user manuals for system functionalities.
- Designed workflow diagrams to enhance system understanding among stakeholders.
- Provided support for end users in troubleshooting system issues.
- Resolved escalated issues from help desk personnel related to system functionality.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
Management Trainee
MAINWINS
Grapevine, TX
09.2023 - 12.2023
- Supported management in developing strategic plans for team projects.
- Collaborated with teams to streamline operational processes at MAINWINS.
- Facilitated communication between departments to enhance collaboration.
- Conducted market research to inform product development decisions.
- Organized team meetings to discuss project updates and challenges.
Head of Marketing
Staff Asia
Sylhet, Sylhet
01.2020 - 12.2021
- Oversaw digital marketing efforts, including social media, email, and content strategy.
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
- Analyzed market trends to identify opportunities for product positioning and promotion.
Education
MBA - Management Information Systems
International American University (IAU)
Los Angeles, CA 02.2022 - 01.2024
BBA - Marketing
Royal University of Dhaka
Dhaka , Dhaka 08.2017 - 12.2020
HSC - Science
Shah Jalal Jameya Islamia Kamil Madrasah
Sylhet, Sylhet 06.2014 - 12.2016
Shah Jalal Jameya Islamia Kamil Madrasah
Sylhet, SylhetSkills
- System analysis
- Data analysis
- Technical documentation
- Workflow design
- Process improvement
- User support
- Problem solving
- Analytical thinking
- Effective communication
- Team facilitation
Languages
English
Professional
Bengali
Professional
Timeline
Junior IT Systems Analyst
Mainwins
04.2024 - Current
Management Trainee
MAINWINS
09.2023 - 12.2023
MBA - Management Information Systems
International American University (IAU)
02.2022 - 01.2024
Head of Marketing
Staff Asia
01.2020 - 12.2021
BBA - Marketing
Royal University of Dhaka
08.2017 - 12.2020
HSC - Science
Shah Jalal Jameya Islamia Kamil Madrasah
06.2014 - 12.2016
Shah Jalal Jameya Islamia Kamil Madrasah