SYED RAFAY NAQVI
Rockville,MD
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner. Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Business Partner
Bank of America
09.2020 - Current
- Collaborated with teams to identify customer needs, resulting in a 20% improvement in time-to-hire retention rate
- Designed talent acquisition strategies focusing on diversity, leading to a 15% increase in diverse candidate hires
- Facilitated design-led workshops to promote a collaborative and customer-centered mindset
- Utilized human-centered design to enhance the employee and candidate experience, achieving a 93% candidate retention rate after 90 days
- Advocated for customer-centered product enhancements, increasing employee engagement by 15%.
SR. HR Generalist/Recruiter
Bank of America
01.2020 - 09.2020
- Recruiting for retail banking and sales team positions
- Handling 10-15 requisitions monthly
- Maintained a 93% retention rate for candidates after 90 days
- Using different social channels such as (LinkedIn, Indeed, and Workday) to promote job openings and help recruit
- Maintaining all new hire documentation and onboarding new hires and candidates through Workday HRIS
- Reviewed 300+ resumes to determine candidates’ credentials
- Identified top talent through internal resources and ATS, reporting top talent finds to the recruitment team.
Training and Operations Supervisor
H&M
05.2019 - 09.2020
- Collaborated cross-functionally to understand customer pain points and opportunities, demonstrating my ability to identify customer needs and improve their experiences
- Designed and implemented innovative training programs to fulfill workers' needs, showcasing my experience in creating comprehensive strategies
- Leveraged human-centered design methodologies to enhance customer satisfaction and improve client satisfaction rates.
Operations and Support Supervisor
Guess Factory Inc.
08.2018 - 04.2019
- Operated and maintained store transactions, conducted associate’s training on store compliance training, open & and closing procedures & loss prevention, and oversaw $15K weekly transactions
- Monitor a $1.3 MM facility and maintained a reduced market standard shrink rate by creating an associate action plan to secure level 3 valued products, which brought in between $20k-$50k in weekly revenue
- Ensure that training specialists and process trainers are executing training by procedures and Penumbra’s Quality System.
Education
Bachelor of Science - Operations Management & Business Analytics
University of Maryland
Baltimore, MarylandBusiness Management course and Internship at Bank of America
Year Up Baltimore
Baltimore, MarylandSkills
- Microsoft Project
- Microsoft Teams
- Conducting Employee Surveys
- Coaching Leadership
- Excel
- Google IT
- Salesforce
- ADP
- Rippling
- Organizational Culture and Change
- Organizational Communication
- Project Management
- Data Analytics
- Introduction to Business
- Principle of Business Management & Marketing
- Computers Software for Business
Certification
- Google, Professional Project Management
- Over 150 hours of Project Management Education
- Google, Data Analytics Professional
- Certificate, 200+ hours of Data Analytics Training
Awards
2020 Chris Mello Award for Leadership Year Up Professionalism Award Week 1-8
Timeline
HR Business Partner
Bank of America
09.2020 - Current
SR. HR Generalist/Recruiter
Bank of America
01.2020 - 09.2020
Training and Operations Supervisor
H&M
05.2019 - 09.2020
Operations and Support Supervisor
Guess Factory Inc.
08.2018 - 04.2019
Bachelor of Science - Operations Management & Business Analytics
University of Maryland
Business Management course and Internship at Bank of America
Year Up Baltimore
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