Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syerra Fontaine

Summary

Diligent Security professional with 8 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

7
7
years of professional experience

Work History

Security Specialists

FedEx Express
07.2022 - Current
  • Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Issued access cards to authorized personnel to monitor access points.
  • Responded quickly to emergency situations to assess and deflect issues.

Transportation Security Officer

Transportation Security Administration, TSA
07.2018 - 06.2022
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Supported law enforcement agencies during investigations involving airport security incidents or breaches.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Screened over 1500 passengers per day by verifying ID's and boarding passes.

Lead Security Officer

Allied Universal
08.2016 - 07.2018
  • Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
  • Improved communication within the team by establishing regular meetings and fostering open dialogue.
  • Ensured compliance with company policies and regulatory standards by conducting regular audits and addressing any issues promptly.
  • Maintained accurate records of incidents, providing detailed reports for management review and analysis.
  • Implemented a robust surveillance system, utilizing state-of-the-art technology to monitor sensitive areas around the clock.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Education

B.S - Criminology

Drexel University
Philadelphia, PA

B.S - Cybersecurity And Information, And Information Assurance

Westerns Governors University
06.2026

A.A - Administration of Justice

Delaware County Community Collage
Media, PA
06.2016

Skills

  • Investigative
  • Research expertise
  • Administrative
  • Access Control
  • Process improvement
  • Negotiation
  • Effective communication
  • Policy Updates
  • Personnel Protection
  • Emergency Response
  • CCTV Monitoring
  • Compliance Auditing
  • Penetration Testing
  • User Awareness Training
  • Data Protection
  • Incident Response
  • Theft Prevention
  • Customer Service
  • Visitor Screening
  • Security Team Coordination
  • FBS Full-Body Scanner Trained
  • Law Enforcement Collaboration
  • Attentive and Observant
  • Honest and Dependable
  • Employee and Visitor Screening
  • De-Escalation Techniques

Timeline

Security Specialists

FedEx Express
07.2022 - Current

Transportation Security Officer

Transportation Security Administration, TSA
07.2018 - 06.2022

Lead Security Officer

Allied Universal
08.2016 - 07.2018

B.S - Criminology

Drexel University

B.S - Cybersecurity And Information, And Information Assurance

Westerns Governors University

A.A - Administration of Justice

Delaware County Community Collage

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Syerra Fontaine