SyERRA LIPTROT
Chester,USA
Summary
Motivated and detail-oriented recent graduate with a B.S. in Psychology, offering over three years of experience in customer service, administration, and logistics. Strong communication, organizational, and problem-solving skills combined with a passion for understanding human behavior and a commitment to a career in healthcare or mental health. Thrives in collaborative environments, contributing to seamless daily operations and enhancing team efficiency through effective communication. A proven track record of reliability and adaptability ensures consistent support and positive outcomes, ready to drive success within a dynamic team.
Overview
6
6
years of professional experience
Work History
Team Member
Chick-fil-A
04.2020 - Current
- Delivered exceptional customer service through accurate order taking and friendly interactions.
- Supported restaurant operations by maintaining cleanliness and efficiency during peak hours.
- Collaborated with team members to create a positive and high-performing environment.
- Skilled in identifying customer needs and solutions.
- Passionate about driving team success and collaboration.
Quality Assurance Administrator
FedEx Ground
01.2023 - 10.2023
- Investigated and resolved package quality issues including damaged or misrouted shipments.
- Maintained accurate records and verified delivery information to support efficiency.
- Collaborated across teams to ensure timely and accurate customer deliveries.
- Consistently met tight deadlines, contributing to customer satisfaction.
- Championed a culture of quality, fostering accountability and excellence.
- Managed QA documentation, ensuring clarity and accessibility for all.
Package Handler
FedEx Ground
11.2021 - 01.2023
- Organized and loaded trucks to minimize damage and ensure correct routing.
- Verified and labeled packages to maintain accuracy in shipment processing.
- Maintained a safe and organized work environment in a high-volume facility.
- Utilized scanning technology to streamline package tracking and inventory.
- Contributed to a positive team environment, fostering collaboration and morale.
Education
Bachelor of Science - Psychology
Virginia State University
Petersburg, VA01.2025
High School Diploma - undefined
Thomas Dale High School
Chester, VA01.2021
Skills
- Customer Service
- Team Collaboration
- Organization & Time Management
- Problem Solving
- Microsoft Office & Data Entry
- Communication Skills
- Goal setting and achievement
- Task prioritization
Timeline
Quality Assurance Administrator
FedEx Ground
01.2023 - 10.2023
Package Handler
FedEx Ground
11.2021 - 01.2023
Team Member
Chick-fil-A
04.2020 - Current
High School Diploma - undefined
Thomas Dale High School
Bachelor of Science - Psychology
Virginia State University