Syhan Roman
Manager
Newark,NJ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
Manager
KRESS
02.2013 - 12.2022
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved marketing to attract new customers and promote business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
Publix Super Markets Inc
05.2008 - 01.2013
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reviewed sales and gross profit report to assess company efficiency.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created employee schedules to align coverage with forecasted demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Applied Science - Criminal Justice
Essex County College
Newark, NJ06.1998
Skills
- Project Management
- Customer Relationship Management
- Staff Management
- Lead Generation
- Sales and Marketing
- Verbal and Written Communication
- Team Leadership
- Contract Development and Management
- Business Planning
- Brand Management
- Managing Props
- Maintenance and Repair Management
- Strategic Planning
- Issue and Conflict Resolution
- Managing Defaults
- Configuration and Management
- Key Performance Indicators (KPI)
- Complex Problem-Solving
- Managing Laborers
- Employee Training
- Supplier Relations
- Managed Care
- Managing Cash Register
- Finance and Accounting Operations
- Productivity Performance
- Managing Appointments
- Managing Scenes
- Product Management and Branding
- Managing Reception
- Budgeting and Cost Control
- Invoice Reconciliation
- Schedule Preparation
- Time Management
- Job Assignments
- Budget Controls
- Managing Routines
- Performance Tracking and Evaluations
- Food and Beverage Management
- Cross-Functional Team Management
- Coaching and Mentoring
- Managing Career Progression
- Managing Terminations
- Stage Shows
- Managing Employee Relations
- Account Management and Updating
- Shrinkage Prevention
- Collaborate Cross-Functionally
- Plan Projects
- Scheduling and Coordinating
- Managing Wealth
- Reconciling Cash Drawers
- Administration and Reporting
- Managing Revenue Projections
- Account and Territory Management
- Reading Comprehension
- Managing Files and Records
- Managing Operations and Efficiency
- Managing Multiple Tasks
- Income and Expense Management
- Overseeing Employees
- Business Analysis
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
KRESS
02.2013 - 12.2022
Assistant Manager
Publix Super Markets Inc
05.2008 - 01.2013
Associate of Applied Science - Criminal Justice
Essex County College
Similar Profiles
Kenneth FryeKenneth Frye
Business Development Manager at KRESSBusiness Development Manager at KRESS
Tristan WendtTristan Wendt
Kress Social Media, Marketing Team at Kress Events CenterKress Social Media, Marketing Team at Kress Events Center
Allison KellerAllison Keller
Executive Assistant to the Principal at EisnerAmper (formerly Tighe, Kress & Orr)Executive Assistant to the Principal at EisnerAmper (formerly Tighe, Kress & Orr)