Syiedah Muhammad
Minneapolis,MN
Summary
Collaborated with team members to address customer needs and improve service quality in diverse organizational settings.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Medical Receptionist
Medshape Weight Loss, LLC
Maple Grove
01.2025
- Assist RN with scheduling and marketing by making outbound and taking inbound calls
- Respond to emails and categorize them appropriately as the clinic receives emails
- Review and prepare customer charts
- Maintain HIPAA practices by shielding patient information for open view
- OSHA practices by maintaining clean office space
- Discuss weight loss programs with new and current clients during open business hours
- Administration of weight loss medication
Medical Assistant
Highland Foot and Ankle
St. Paul
01.2024
- Assist podiatrist with rooming, minor surgical procedures, and getting consent from patients
- Patient Education
- Complete scheduling tasks for medical practice as needed
- Correspond with insurance and durable medical equipment providers to obtain coverage for patients
- Clean rooms and instruments
- Take radiographs of feet and legs as needed
Dietary Aide
Allina Health
Fridley
01.2022
- Create food trays for patients based on their particular diet and nutrition plan
- Used technology to track and deliver trays to patients in the hospital
- Followed hygiene guidelines as well as patient confidentiality laws
- Clean dishes and kitchen
Medical Administrative Support Specialist
Concentra Medical Center
Robbinsdale, MN
06.2025 - Current
- ### Medical Administrative Support Specialist Experience Statements
- Coordinated patient scheduling and managed appointment confirmations to enhance clinic workflow.
- Processed patient information and maintained accurate records within electronic health systems.
- Reviewed insurance eligibility and facilitated communication between patients and providers.
Clinic Business Representative
Women’s Health Consultants
Minneapolis
01.2022 - 01.2024
- Scheduled appointments for patients
- Handled opening duties for clinic in the morning and was first point of contact for entering patients
- Led team huddles to give and exchange pertinent information
- Used secure electronic system for documentation
- Answered phones, sent and received faxes, and stocked office supplies
Seasonal Sales Associate
Lush Fresh Handmade Cosmetics
Roseville
01.2021 - 01.2022
- Learned about environmentally friendly and sustainable products
- Used extensive selling practices with customers to complete sales
- Created personalized gifts for patrons to purchase
- Worked at the register with cash and cards to process transactions
Team Member
Macy’s Backstage
Bloomington
01.2019 - 01.2021
- Opened and closed the cash registers on the business day
- Utilized specialized techniques for selling designer merchandise
- Worked with customers at the point of sale
- Completed inventory and markdowns with company technology
- Handled merchandising of new products daily to drive sales and engage customers
Team Member
Nordstrom Rack
Bloomington
01.2017 - 01.2018
- Cashier
- Fitting Room greeter, and then sort and return clothes to proper department on the sales floor
- Keep sales floor neat and attractive for customers
- Computer training regarding Nordstrom company
- Major sales events
- Inventory counting
Laboratory Assistant
Allina Health
Minneapolis
01.2016 - 01.2017
- In-services about the company
- HIPAA and OSHA practice when doing blood draws on patients in the hospital campus and in the laboratory
Certified Nursing Assistant
Extendicare
Saint Louis Park
01.2014 - 01.2015
- Assist residents with activities of daily living
- Escort residents to outings
- Complete duties as instructed by charge nurse
- Documentation of all observations of the patients and assists to the patient
Education
Associate of Applied Science - Business Administration
Purdue University Global
01.2022
Diploma - Medical Assisting
Rasmussen University
01.2015
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Patient scheduling
- Customer service
- Data entry
- Reliable team player
- Compassionate
- Maintaining confidentiality
- Professionalism and ethics
- Appointment setting
Timeline
Medical Administrative Support Specialist
Concentra Medical Center
06.2025 - Current
Medical Assistant/Medical Receptionist
Medshape Weight Loss, LLC
01.2025
Medical Assistant
Highland Foot and Ankle
01.2024
Dietary Aide
Allina Health
01.2022
Clinic Business Representative
Women’s Health Consultants
01.2022 - 01.2024
Seasonal Sales Associate
Lush Fresh Handmade Cosmetics
01.2021 - 01.2022
Team Member
Macy’s Backstage
01.2019 - 01.2021
Team Member
Nordstrom Rack
01.2017 - 01.2018
Laboratory Assistant
Allina Health
01.2016 - 01.2017
Certified Nursing Assistant
Extendicare
01.2014 - 01.2015
Associate of Applied Science - Business Administration
Purdue University Global
Diploma - Medical Assisting
Rasmussen University