Sylas Howard
Self-Employed
Grand Blanc,United States
3
Languages
12
years of professional experience
Dynamic and results-driven professional with over 8 years of diverse experience in leadership, customer service, and operations. I'm skilled in leading cross-functional teams, and driving quality improvements. Adept at managing resources, training employees, and maintaining operational efficiency. Proven ability to adapt and thrive in fast-paced environments, with strong communication and problem-solving skills. Well-versed in delivering exceptional customer service and adept at resolving conflicts and complaints. Eager to leverage my expertise in a General Manager/Supervisor role, driving business growth and operational excellence with my strong leadership and teamwork skills, effective time management, and ability to work under pressure.
Work History
Team Leader
1 Year 1 Month- I lead a team to enhance production efficiency and quality standards.
- I mentor my team members, fostering skills development and promoting a positive work environment.
- I work with engineers to troubleshoot and improve processes, resulting in increased operational effectiveness and reduced waste.
- Set up the team board ensuring adherence to customer orders and manpower.
- Facilitated communication between departments to streamline operations and enhance productivity.
- Set performance expectations for my team, monitoring progress towards goals and providing constructive feedback as needed.
Computer Tech
12 Years 5 Months- Installed, configured, and maintained operating systems, applications, and software
- Soldering PC components
- Putting computer parts together
- Cleaning components safely
- Removing viruses
- Installing water coolant systems
Night Audit Supervisor
1 Year- Processed financial transactions and maintained accurate records, resulting in the successful completion of the company’s annual audit
- Actively listened to customer complaints and provided suitable solutions to maintain customer satisfaction
- Processed customer check-ins, check-outs, and other transactions accurately and efficiently
- Resolved any technical issues related to the hotel’s computer systems
- Adhered to established safety and security protocols
- Supervised housekeeping staff making sure they where following hotel policies.
Kitchen Designer
1 Year 4 Months- Researched industry trends to identify opportunities for product development and improvement
- Created user flows and storyboards to illustrate the user journey and ensure a seamless user experience
- Educate customers on the Cabinet Makeover
- Thoroughly understood all the products & services to better educate the customer
- Visited with customers at their homes to help them bring their dream kitchen to reality
Food & Beverage Executive Team Lead
1 Year 3 Months- Built relationships with external vendors to secure better rates and services
- Developed processes and procedures to increase efficiency and reduce manual tasks
- Resolved conflicts between team members in a professional and timely manner
- Facilitated collaboration between cross-functional teams to ensure successful completion of project milestones
- Maintained a clean and safe work environment that met all health and safety regulations
- Resolved customer complaints in a friendly and professional manner
- Covered other departments when needed
- Covered HR department when no one else was available such as doing interviews.
Team Leader/Group Leader
8 Months- As team lead and group leader at general motors I led large teams on the pre-final line.
- Leading cross-functional teams to meet customer demands and deadlines.
- Managed documentation, training on production procedures and work instructions.
- Recommended and executed quality improvements for production and product quality.
- Conducted safety inspections and followed safety rules/procedures.
- Extensively trained new and existing employees.
- Worked in quality control as a backup during prior to the UAW strike of 2019
- Entered payroll for my team members
Manager
3 Years 3 Months- Maintaining good cost to production ratios.
- Handling the bank transfers at the end of the day.
- Hiring in employees based on need with required skills.
- Making sure the shifts where balanced with the right amount of crew members in their respective position.
- Providing workers with proper training.
Customer Service Representative
3 Years 8 Months- Assisting customers with any inquiries while ensuring the highest standards of customer service are met.
- Helping customers resolve purchasing problems while also assisting customers with relevant products and services
Med Tech/Shift Leader
11 Months- Administer the correct medications and dosages to patients on a daily basis.
- Perform Medical Check-Ups to make sure their symptoms aren’t getting worse and to monitor the effects of medication.
- Update Patient Records after taking note of any changes in the patient’s condition
- Report Patient Complaints to Senior Nurses
- Record Vital Signs
Education
High School Diploma
- Nursing
Skills
Leadership and Teamwork
Customer Service
Communication Skills
Fast Learner
Critical thinking and problem solving
Ability to Work Under Pressure
Effective Time Management
Ability to Multitask
Computer Skills
Coaching and mentoring
Documentation and reporting
Overseeing daily activities
Languages
English
Japanese
Latin
Interests
Reading
Creative Writing
Trying new things
Timeline
Team Leader
Toyoda Gosei Fluid Systems
07.2025 - CurrentRead More
Night Audit Supervisor
Hyatt Hotel
06.2024 - 06.2025Read More
Kitchen Designer
ACC Home Remodeling
12.2022 - 04.2024Read More
Food & Beverage Executive Team Lead
Target
10.2021 - 01.2023Read More
Team Leader/Group Leader
General Motors
06.2019 - 02.2020Read More
Med Tech/Shift Leader
Hampton Manor Assisted Living
02.2018 - 01.2019Read More
Manager
McDonalds
12.2015 - 03.2019Read More
Customer Service Representative
Captivate Candle Company
07.2015 - 03.2019Read More
Computer Tech
Self-Employed
03.2014 - CurrentRead More
Atherton High School
High School Diploma
Read More
Mott Community College
Read More
University of Michigan
from Nursing
Read More