Syleena Burton
Oakland,CA
Summary
Dependable and hardworking professional with experience in caregiving,behavioral support, customer service ,hospitality ,retail and warehouse operations strong communication,teamwork and problem-solving skills with the ability to learn quickly and provide excellent service.
Overview
1
1
Language
4
4
Certifications
5
5
years of professional experience
Work History
Hospitality Team Member
Bluecrew
09.2022 - Current
- Processed 5-10 customer orders per shift accurately while keeping service moving at the concession stand.
- Verified identification for age-restricted alcohol purchases and followed concession stand compliance requirements.
- Delivered polite customer service while taking orders, answering questions, and keeping transactions organized.
Direct Support Professional
Learning arts
10.2024 - 04.2026
- Supported 2 students per session through one-on-one coaching and behavior intervention plan implementation.
- Collected and logged behavioral data accurately to monitor patterns and support progress reporting.
- Led structured activities that reinforced positive behavior and kept sessions organized.
- Reinforced positive behaviors throughout the day to support student engagement and routine adherence.
Personal Care Assistant
Thrive support services
08.2024 - 04.2026
- Supported 3 clients per week with personal care, daily routines, and individualized care plans.
- Monitored client wellbeing and documented observations for supervisors and family members.
- Assisted with meal preparation, medication reminders, mobility support, and a safe home environment.
Barista/Cashier/Baker
Dunkin' Donuts
10.2023 - 06.2024
- Handled a high volume of customer orders per shift while answering questions and keeping service moving and supporting teammates by covering registers & drive thrus during busy hours.
- Prepared donuts and coffee orders accurately while following standard presentation and service routines.
- Baked and prepared donuts and other bakery products according to store standards.
Package Handler
UPS
12.2022 - 02.2023
- Handled 200 packages per shift while keeping receiving and sorting work moving on schedule.
- Processed inbound and outbound packages to keep warehouse flow organized and on schedule.
- Lifted heavy objects and moved shipments safely across the warehouse floor.
- Organized shipments for outbound delivery and kept loading areas clear for dispatch.
Food Service Associate
Domino's
10.2021 - 05.2022
- Handled 80 customer orders per shift while maintaining accurate order entry and payment flow.
- Took customer orders accurately and relayed details to the kitchen for timely preparation.
- Answered customer questions about menu items, order status, and customization options.
- Prepared food, sides, and beverages to support accurate and timely order fulfillment.
Retail Sales Associate
Star Beauty Supply
06.2021 - 05.2022
- Operated the cash register accurately and completed checkout transactions efficiently.
- Greeted customers, guided purchases for wigs and other products, and bagged items carefully.
- Answered customer questions about products and services with clear, helpful communication.
- Restocked all products to keep shelves organized and merchandise available for customers.
Education
High School Diploma -
Bridge Academy
06-2026
Skills
- Behavior intervention plan implementation
- Team work& collaboration
- Reliability and Dependability
- One-on-one coaching
- Point of sale operation
- Cash handling
- Food safety
Certification
CPR/AED/First aid
Languages
English - Fluent
Timeline
Direct Support Professional
Learning arts
10.2024 - 04.2026
Personal Care Assistant
Thrive support services
08.2024 - 04.2026
Barista/Cashier/Baker
Dunkin' Donuts
10.2023 - 06.2024
Package Handler
UPS
12.2022 - 02.2023
Hospitality Team Member
Bluecrew
09.2022 - Current
Food Service Associate
Domino's
10.2021 - 05.2022
Retail Sales Associate
Star Beauty Supply
06.2021 - 05.2022
High School Diploma -
Bridge Academy